IT Support Technician - Helpdesk

Responsibilities

• Manage support requests from initial diagnosis through resolution, providing technical support to office, remote, and field employees.
• Troubleshoot desktops, laptops, mobile devices, printers, conferencing systems, connectivity, and business applications while delivering excellent customer service.
• Support virtual desktop, remote-access, and engineering applications, including Autodesk and Bentley products.
• Maintain endpoint security through patching, monitoring, vulnerability remediation, and security best practices.
• Create and maintain technical documentation, knowledge articles, support procedures, and end-user guides.
• Participate in technology deployments, office openings, system upgrades, and continuous improvement initiatives while recommending practical solutions to enhance IT operations.

Requirements

• A high school diploma or equivalent required.
• Three or more years of experience supporting enterprise technology environments, preferably within a multi-office organization.
• Strong troubleshooting skills across Windows operating systems, Microsoft 365, endpoint devices, business applications, remote access, and network connectivity.
• Experience with endpoint deployment, device management, user administration, and Microsoft Configuration Manager, Microsoft Intune, or similar platforms.
• Familiarity with IT service management (ITSM), basic cybersecurity practices, and supporting remote or geographically distributed employees.
• Strong communication, organizational, and customer service skills, with the ability to manage multiple priorities and explain technical concepts to users of varying technical abilities.
• Ability to perform hands-on hardware installations and travel occasionally to other company locations.

Preferred Qualifications

• An associate's or bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• Experience supporting technology within a civil engineering, architecture, construction, or other professional services environment, including Autodesk AutoCAD, Civil 3D, Bentley, or similar engineering applications.
• Experience administering systems within a medium-to-large enterprise environment.
• Relevant industry certifications such as CompTIA A+, Network+, Security+, Microsoft Certified, or equivalent credentials.

Pay

(Commensurate with experience)

Schedule

(Varies)