IT Support Technician – End User Services [SCCM remote, RDP, ARD)]/Harrisburg, PA
About the role
This position is a virtual role requiring a virtual interview via Teams with video-enabled. The client prefers candidates local to the Harrisburg, PA area. The start date is as soon as possible.
Responsibilities
- Provide workstation, laptop, and Mac support, including deployment, configuration, and troubleshooting.
- Monitor incident queues for issues and take ownership and assist customers as required.
- Keep all support tickets up to date and well documented.
- As required, provide documentation on issue resolution for other teams.
- Maintain device compliance and health by tracking down PCs that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.
- Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.
Requirements
All security, health, and safety requirements of the PEMA facility must be met by the candidate.
Qualifications
Experience with Windows, macOS, and device peripherals is required. Knowledge of SCCM, Active Directory, and security best practices is preferred.
Skills
Strong problem-solving skills, excellent communication, and the ability to work independently and as part of a team are essential.
Benefits
The position offers competitive compensation and benefits, including health insurance, retirement plans, and paid time off.
Pay
Salary range: $50,000 - $60,000 annually.
Schedule
Work hours: 8 AM – 4 PM with a half-hour working lunch. Actual work times may be subject to change by no more than an hour before or after.