IT Support Technician

Key Responsibilities

• User Support: Serve as the first point of contact for team members experiencing technical issues. Troubleshoot software, hardware, and printer-related problems.
• Laptop Imaging & Setup: Learn to configure, image, and deploy laptops for new team members, ensuring all required software and settings are ready to go.
• Asset Tracking & Inventory: Help maintain the internal IT hardware asset repository, ensuring precise logging of issued hardware, peripheral inventory levels, and recycled equipment.
• Basic Security: Assist with data security by managing BitLocker drive encryption and performing password resets.
• Local Network Troubleshooting: Help diagnose and resolve basic Wi-Fi and local network connectivity issues within the office.
• Identity and Collaboration Management: Assist with basic Google Workspace administration tasks, including user account provisioning, group management, and standard access permissions as directed by the IT Systems Manager.
• Learning & Growth: Participate in ongoing training to expand your technical skills in Windows, Linux, networking, and server environments.

Requirements

• Passion for Technology: A strong personal or academic interest in IT, computers, and networking. This is a great opportunity for students or recent graduates.
• Fundamental Windows Knowledge: Familiarity with the Windows operating system and common desktop applications.
• Strong Communication Skills: A friendly, patient attitude and a genuine desire to help others solve technical problems.
• Google Workspace Proficiency: Foundational knowledge or exposure to Google Workspace core applications (Gmail, Drive, Docs, Sheets) and basic cloud-based user account troubleshooting.
• Eagerness to Learn: A self-starter who asks questions, enjoys learning new technologies, and adapts quickly.

How you add even MORE value

• Familiarity with Linux operating systems.
• Hands-on experience with BitLocker, laptop imaging, or hardware deployment.
• Currently pursuing or recently completed an IT-related degree, trade school program, or certification such as CompTIA A+.

About the Role

XTIVIA is an innovative B2B technology enterprise solutions company committed to providing integrated technology solutions and services, delivering measurable results as a trusted industry thought leader for 30 years. Our services include managed services and business solutions, like DevOps, CRM, and ITSM; database support and management; application solutions, including mobile apps; ERP solutions for GovCon and the private sector; and platform integration, with APIs as well as digital experience CMS solutions.

Benefits

• Medical, dental, and vision coverage.
• A 401(k) plan with company match.
• Company-paid disability and life insurance.
• Voluntary life insurance options.
• An Employee Assistance Program (EAP).
• Identity and fraud protection.
• Recognition and wellness programs.
• Flexible paid time off.
• Ongoing training and certification opportunities.

Pay

Your recruiter will be happy to discuss the details with you. This position has an expected salary range of $20.00-$25.00 per hour. You will also be eligible for the XTIVIA employee bonus plan. Compensation will be based on your skills, qualifications, and experience.