IT Support Technician

About the role

We’re seeking a passionate and dedicated IT Support Technician who brings enthusiasm and a customer-centric focus to the table. In this role, you will support all computer-related functions at Toyota Material Handling North America. One minute you may be providing Desktop Support and the next minute you may be working with Manufacturing to support a new innovative project. If you enjoy tackling challenges with positivity and a bit of humor, you’ll feel right at home here.

Responsibilities

• Provide excellent customer service through interactions with customers via telephone, e-mail, etc., providing technical support and problems-solving abilities on a variety of technical and non-technical issues
• Perform maintenance tasks and configuration with desktop management software tools, including software updates and patches, remote control tools, application inventory and management, inventory reporting, imaging computers, and IT asset management
• Configuration and deployment of client equipment to perform business-required functions such as file sharing, printing, email, and internet usage
• Have a solid understanding of client OS and application operations related to company services and deployment of such items
• Active Directory functions such as group creation and modification, user creation and modification, and various permission-related items
• Establish and maintain user accounts and passwords in accordance with company information security guidelines
• Manage enterprise software inventory system to track and distribute company-approved software programs and updates
• Review and recommend modifications to helpdesk procedures with IT Managers
• Documents, tracks, and monitors the problem to ensure a timely resolution
• Provide excellent case note documentation and ability to create numerous Knowledge Base articles
• Abide by company Core Values and behave professionally, courteously, and respectfully in all situations

Requirements

• 1 to 3 years of Corporate IT Desktop Support work experience
• Experience in the installation, configuration, use, and troubleshooting of mobile and desktop devices
• Well-developed and proven organizational, problem-solving, analytical, and time-management skills
• Demonstrable project management, data analysis, customer-service, and support skills
• ITIL Foundations Certification or ITSM/ITIL experience
• Ability to work both independently and with a group efficiently to meet deadlines

Qualifications

• High school diploma or equivalent
• Valid driver's license

Skills

• Strong communication and interpersonal skills
• Technical proficiency with Windows operating systems and Microsoft Office
• Knowledge of network infrastructure and protocols
• Experience with remote access tools and software
• Ability to troubleshoot hardware and software issues

Benefits

World-class benefits package including:

• Competitive salary ranging from $45,290 minimum to $65,358 maximum per year
• Performance bonus
• Generous paid time off and 13 paid holidays
• Affordable medical plans and no-cost dental and vision options
• 100% 401(k) match up to 6%
• Company-paid life insurance, short-term disability, and long-term disability
• Tuition assistance program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) reward programs
• Meaningful opportunities for personal and professional development

Pay

$45,290 min - $65,358 max per year

Schedule

In-person role located at our Syracuse, NY office