IT Support Technician

Established in 2003, Tank Connection was founded on a need for superior customer service in the storage tank industry. Built on excellence and small-town pride, Tank Connection is the international leader for bolted storage tanks. After transitioning into a 100% employee-owned company, Tank Connection became a thriving organization thanks to dedicated employees with a relentless pursuit to outperform.

About the role

The IT Support Technician provides software and network support, training, and troubleshooting to end-users as well as assisting with routine maintenance of all IT systems.

Responsibilities

• Diagnose hardware and software problems as needed.
• Train staff as needed on hardware and software use.
• Use the IT Help Desk request system to document, prioritize, and track requests.
• Install and configure new computers and telephones.
• Repair and upgrade PC or mobile device hardware and software.
• Troubleshoot printers, scanners, and copiers.
• Maintain inventory of equipment and supplies.
• May perform other duties as assigned.

Requirements

• High School diploma or equivalent (GED) with 2 years of additional schooling and/or training.
• 2-3 years relevant experience and/or training, or equivalent combination of education and experience.

Skills

• Strong verbal and written communication skills; with the ability to effectively communicate complex information.
• Proficiency with multiple productivity software applications (e.g. Microsoft Office, G-Suite, etc.)
• Solid problem-solving skills.
• Able to work alone on a broad variety of projects.
• Able to establish and maintain healthy working relationships with people in the course of work.
• Willingness to work additional hours in order to meet tight deadlines.

Physical Requirements

While performing the duties of IT Support Technician, the employee is occasionally required to:

• Stand, walk, sit.
• Use hands to finger, handle, or feel objects, tools, or controls.
• Reach with hands and arms.
• Climb stairs, balance, stoop, kneel, crouch, or crawl.
• Talk or hear; taste or smell.
• Lift and/or move up to 50 pounds.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

While performing the duties of IT Support Technician, the employee is:

• Exposed to weather conditions prevalent at the time.
• In a work environment with usually moderate noise level.