IT Support Technician

What You Will Do

• Monitor the ticketing system and completing basic support requests.
• Escalate support requests to IT leadership when they cannot be completed on-site.
• Create user accounts, manage permissions and passwords.
• Monitor responses to requests made by our team, provide remote-hands support and respond to any queries in a timely manner.
• Support the in-house IT team with basic requests (i.e. changing printer toner, replacing cables, setting up projects, moving computers, etc.).
• Maintain our high standards particularly regarding team communications and response times.
• Maintain an up-to-date knowledge of current operating systems and standard software packages, including both Microsoft Windows and Mac OSX.
• Engage in training opportunities to further develop skills and knowledge in key areas, such as desktop support, networking, and operating systems.
• Complete any other tasks as requested by the IT Director or senior staff member.

What We Are Looking For

• Ace or bachelor degree in Information Technology related field of study with a network engineering focus, or related field or equivalent work experience.
• Experience with Microsoft operating systems, including installation and configuration.
• Experience with computer and peripheral hardware servicing and basic repairs.
• Some IT/Computing qualifications (GCSE, BTEC, A-Level) are preferable but not essential.
• Knowledge and understanding of standard office software packages.
• A good standard of written and oral communication.
• Ability to work effectively within a team environment, both taking direction from and supporting other colleagues.
• Flexibility regarding working hours; overtime is paid but there are likely to be circumstances where you will be required to start early or finish later than usual.
• Knowledge of the financial markets a plus, not required.
• Strong work ethic.
• Communication with end users, assessing requirements and managing expectations professionally.
• Ability to work in a fast-paced, high pressured technology environment.
• Independent project and time management.
• Professional, motivated attitude.
• Strong interpersonal skills.