IT Support Technician
Role Summary
The IT Support Technician is responsible for proactively and reactively handling the technology needs and requirements of Doctors, Nurses, Medical Assistants and Finance/Administrative departments. Travel to other Open sites will be periodically required. This position mandates a high level of interaction and engagement with senior executives, doctors, and a growing staff base, working in a fast-paced and dynamic organization.
Day-to-Day Job Duties
- Provide IT support to a growing staff of 400+ people consisting of Doctors, Nurses, Medical Assistants and Finance/Administrative departments.
- Identify and pursue new and innovative ways to improve processes, delivery of support, and technology solutions in general.
- High level of customer focus with due care and attention to priority issues.
- Aid with the on-boarding process, prepping and deploying systems, as well as training and educating new hires during IT orientations.
- Manage our asset life cycle and IT procurement process, maintaining hardware inventory, accurate cycle counts, and decommissioning processes.
- Help to evaluate hardware and software solutions and participate in IT projects.
- Resolve technical problems with LAN, WAN, VPN, WiFi, Print Servers and other back-office systems.
- Oversee, support and troubleshoot our A/V conferencing systems in multiple conference rooms/offices.
- Generate/Track/Close tickets for all IT related issues in a timely and consistent manner as defined by our SLA policies while maintaining a positive customer satisfaction rating.
- Work closely with 3rd party vendors providing various technology services.
- Work closely and actively as part of a broader team of IT professionals at various remote locations (domestic and international).
- In addition, help provide coverage and support as needed.
- Ensure documentation is captured appropriately and is easily accessible to the broader IT team.
Qualifications
- Bachelor's degree or equivalent combination of education and experience.
- Bachelor's degree preferred.
- Strong service delivery focus and customer management skills.
- Experience of supporting and maintaining Windows 10, Windows networking fundamentals, Laptops/Tablets, Excel, Outlook, Office 365 environment (Exchange, OneDrive/SharePoint, Teams etc.).
- PC hardware and software troubleshooting skills and experience.
- At least 2 years of experience in an IT Support role.
- Exposure to ticketing systems, remote access technologies for support, Meraki networks, and RingCentral or similar phone platform.
- Ability to work independently and to manage competing priorities.
- Excellent skills/abilities in: organization, planning, multi-tasking, flexibility.
- High level of professionalism and business acumen.
- Very good written and verbal communication skills.
- Ability to actively participate as part of a team.
- Experience with Azure AD and Intune is a plus.
- Professional IT work experience in the medical industry is a plus.
- Microsoft Certifications are a plus.
Pay and Benefits
The salary range for this role is $28-33/hr. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees.
Benefits: Investing in You Today and Tomorrow
Supporting your well-being
Competitive medical, dental, and vision plans
Paid time off to recharge and enjoy personal time
Access to BetterHelp therapy sessions for mental and emotional wellness
Commuter benefits and discounted rates on home, auto, and pet insurance
Investing in your future
401(k) with up to a 4% company match
Comprehensive fertility and parental leave benefits
Career development opportunities in a fast-growing organization
Employer-paid life and disability insurance
Equal Opportunity Employer
We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field.