IT Support Technician
About Multi Media, LLC
Multi Media, LLC is the company behind Chaturbate, one of the most heavily trafficked live streaming platforms in the world. We support a global network of independent content creators and millions of real-time viewers, delivering interactive video at scale. Our infrastructure handles complex broadcasting, low-latency streaming, and high-engagement user experiences. All live, all the time.
The Role
We're looking for an IT Support Technician to join our team. In this role, you’ll be the go-to resource for Help Desk support across Multi Media and its subsidiaries, helping employees troubleshoot hardware, software, and device-related issues. You’ll provide support across a range of environments, including macOS, Windows, ChromeOS, iOS, Linux, and streaming devices, and play an important role in keeping our teams productive day to day. This is a hybrid role and requires travel to our Irvine office 2–3 days per week.
Requirements
- 1–3 years of hands-on IT support/help-desk experience (remote-first or hybrid environment).
- Performed macOS hardware support in a remote-first environment.
- Shipped hardware devices and supplies through FedEx.
- Familiarity with macOS and Windows 11.
- A natural problem-solver who enjoys getting to the bottom of things.
- Worked in an environment where you’ve had the freedom to think independently.
Bonus Points
- Apple Genius Bar or Apple retail/support experience.
- Experience with ChromeOS, iOS, Linux, or streaming devices.
- Hands-on with a ticketing system (Zendesk) and/or asset management (Asset Panda).
- Exposure to device/identity management (JumpCloud, Google Workspace as an end-user admin).
- Help desk experience on a small IT team, where you owned tickets end-to-end.