IT Support Technician

Key Responsibilities

• Provide first-level technical support for hardware, software, and network-related issues.
• Assist in setting up and maintaining computers, printers, and other office equipment.
• Troubleshoot basic connectivity issues and assist with network configuration.
• Respond to user inquiries via phone, email, or ticketing system and resolve IT-related issues.
• Install and update software applications and operating systems.
• Maintain inventory of IT assets and ensure proper documentation.
• Aid in user account management, including password resets and access permissions, as well as managing Microsoft 365 services, Verizon MDM, JAMF, and Pulseway.

Qualifications

• 1–3 years of experience in an IT support, help desk, or desktop support role preferred.
• Strong troubleshooting and problem-solving abilities.
• Experience supporting Windows, macOS, Microsoft Office, and Microsoft 365 applications.
• Familiarity with Verizon MDM, JAMF, and Pulseway or comparable endpoint management platforms is highly desirable.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, and wireless connectivity.
• Experience installing and configuring hardware, printers, and peripheral devices.
• Understanding of Active Directory, user account management, and access control.
• Excellent customer service and communication skills - ability to work independently and collaboratively within a team.

Compensation & Benefits

• Weekly pay
• Health, dental and vision insurance
• 401(k) retirement plan after 90 days
• Paid Time Off