IT Support Technician

Job Description

This position is not eligible for sponsorship.

Responsibilities

• Provide Tier 1-1.5 technical support for faculty and staff members.
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues across Windows and Mac environments.
• Support faculty, staff, and students with technology-related requests and provide excellent customer service.
• Affix software installations, printer setup, device troubleshooting, and general desktop support.
• Assist with classroom technology needs and time-sensitive issues impacting instruction.
• Document and track support requests through ticketing systems.
• Collaborate with IT team members to escalate and resolve more complex technical issues.

Required Qualifications

• 1-3 years of experience in IT support, help desk, desktop support, or a related technical role.
• Experience supporting both Windows and Mac operating systems.
• Strong customer service skills with the ability to communicate effectively with non-technical users.
• Ability to troubleshoot and resolve technical issues independently.
• Strong attention to detail and excellent problem-solving skills.
• Comfortable working fully onsite in a customer-facing support environment.

Preferred Qualifications

• Experience supporting higher education, healthcare, or other service-oriented environments.
• Experience supporting classroom technology or audiovisual systems.
• Familiarity with ticketing systems and IT support processes.