IT Support Technician

About the role

North 40 Outfitters in Spokane, WA is seeking a Full-Time IT Support Technician to join their team. They value authenticity, transparency, learning, trust, and delivering value to customers. This role serves as the first point of contact for the IT Department, providing exceptional customer service while assisting employees in troubleshooting and resolving technical issues.

Responsibilities

• Serve as the first point of contact for the IT Department
• Provide exceptional customer service
• Assist employees in troubleshooting and resolving technical issues
• Work all scheduled shifts between Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Occasionally work weekends and holidays as needed

Qualifications

• Demonstrated commitment to delivering exceptional customer service
• Self-motivated with the ability to take initiative and adapt to changing priorities
• Dependable with a strong work ethic and a commitment to meeting performance expectations
• Collaborative team player who values shared success and contributes positively to the overall goals of the department
• Minimum of 2 years of IT help desk, desktop support, or technical support experience preferred
• Working knowledge of Microsoft Windows operating systems, Microsoft 365, Active Directory, and common business applications
• Experience supporting desktop and laptop hardware, peripherals, printers, point-of-sale (POS) systems, barcode/RF scanners, and related technology
• Familiarity with telecommunications technologies, including phones, Wi-Fi, Bluetooth, and radio frequency devices
• Strong analytical, troubleshooting, and problem-solving skills with the ability to diagnose and resolve technical issues efficiently
• Experience using an IT Service Management (ITSM) or help desk ticketing system to document, prioritize, and resolve support requests
• Ability to install, configure, maintain, and support computer hardware, software, and peripheral equipment
• Experience implementing software updates, hardware upgrades, and routine system maintenance
• Ability to research technical issues, identify effective solutions, and appropriately escalate complex problems when necessary
• Strong organizational skills with the ability to manage multiple priorities while providing timely follow-up on open support requests
• Excellent written, verbal, and interpersonal communication skills with the ability to explain technical concepts to users of varying technical abilities
• Commitment to following company policies, safeguarding company assets, and supporting a safe and secure work environment
• The ability to adapt from sitting for periods of time to standing and walking for periods of time
• Lift 20-50 pounds on an occasional basis while using correct lifting, loading, and carrying techniques
• Bend, stoop, crawl, and climb

Benefits & Compensation

• Competitive wage ranging from $22.00 - $29.00 per hour
• Rewarding work environment
• Generous benefits and perks including paid holidays, a 401(k) option, Health Savings Accounts (HSAs), medical, dental, vision, and life insurance, and a phenomenal employee discount on all products North 40 sells

Pay

$22.00 - $29.00 per hour

Schedule

Full-time position requiring all scheduled shifts between Monday through Friday, 8:00 a.m. to 5:00 p.m. Schedule flexibility is required, as shifts may vary based on business needs and may occasionally include weekends and certain holidays.