IT Support Technician

Job Responsibilities

• Provide service desk and technical support for desktops, laptops, peripherals, and related hardware/software, including troubleshooting, installation, maintenance, upgrades, and end user support.
• Respond to and resolve IT service requests in a timely manner, maintaining accurate helpdesk records and escalating vendor issues when needed.
• Install, configure, test, monitor, and maintain workstation systems, peripheral devices, and network connectivity to ensure optimal performance and security.
• Maintain IT asset inventory records, including hardware deployments, repairs, replacements, and lifecycle tracking.
• Cook up with end users, vendors, and technical teams to implement solutions, support business needs, and maintain system integrity and best practices.
• Support user training, documentation, reporting, and continuous improvement efforts while staying current on technology, tools, and industry trends.

Qualifications

• Associate’s degree in business administration, management information systems, mathematics, information technology, computer sciences, a related field, equivalent experience or associate level vendor certification(s).
• Education or knowledge of the principles, methods, and techniques used in troubleshooting and support.
• Understanding of principles, methods, and techniques used in all phases of installation, administration and maintenance of IT and business systems and Commercial Off-the-shelf (COTS) applications.
• 1 to 2 years of directly related experience in IT support.
• Certification(s) (e.g., Network +, A+) are preferred for relevant systems.
• Strong verbal, written and interpersonal communication skills.
• Ability to work independently as well as cooperatively in a team-oriented environment.
• Ability to successfully interact with all levels of management, other IT professionals and end-users.
• Strong analytic and problem-solving skills.
• Is open and responsive to change and demonstrates a commitment to the process of continuous improvement by identifying and responding actively and with sensitivity to the needs of all customers.

Benefits

• Competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan.
• We champion wellness programs that focus on physical, emotional, and financial well-being.
• We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement.
• We understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours.

Pay

Competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan.

Schedule

Flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours.