IT Support Technician

Infinity Group USA - IT Support Technician Summerlin, Las Vegas, Nevada | Full-Time | On-Site, 5 Days | Monday - Friday | $70,000–$90,000 USD, depending on experience. Build the Technology Foundation Behind a Growing US Business Infinity Group USA is a financial coaching, debt reduction, and wealth-building company headquartered in Las Vegas. Founded by The Money Mentor, Graeme Holm, our mission is to help everyday Americans take control of their money, eliminate debt faster, and build long-term wealth through education, accountability, and practical financial strategies. In simple terms, we help clients accelerate their journey towards becoming debt free on their homes and building long-term wealth. Our US team currently includes approximately 20 employees, all less than six months into brand-new roles. They are our foundation team members, and we are now hiring our first dedicated on-site IT Support Technician to keep them connected, secure, and productive as we grow. Based in our Summerlin office and reporting to our Executive Vice President of Operations, you will be the go-to technology resource for the US business. You will have meaningful autonomy, direct access to senior leadership, and the opportunity to shape how our systems, devices, and support processes work from the ground up. Learn more about Infinity Group USA and The Money Mentor at: https://infinity.online/ The Opportunity This role combines hands-on end-user support with ownership of the US office's network, security, vendors, and infrastructure. You will be the first point of contact for every technology question, while building practical, scalable IT processes for a business that is still taking shape in the United States. You will be comfortable working independently, and you will understand what being the first on-site IT hire really means. There is no large IT team down the hall and no established playbook for every situation. You will need to prioritize well, communicate clearly with non-technical colleagues, and roll up your sleeves to handle whatever is required. What You'll Own Provide day-to-day desktop and end-user support for laptops, mobile devices, printers, peripherals, and collaboration tools, both in person and remotely.Manage and resolve support requests through Jira, prioritizing effectively and keeping users informed from first contact to resolution.Administer user accounts, access, and licensing across Microsoft 365 (including Entra ID, Exchange, and Intune) and Rippling.Own the onboarding and offboarding technology experience, including device setup, account provisioning, access removal, and asset tracking.Maintain and monitor the US office network, Wi-Fi, firewall, and connectivity, coordinating with vendors where needed.Apply and uphold cybersecurity best practices, including device security, patching, multi-factor authentication, and user awareness.Manage relationships with IT vendors, service providers, and internet and telecommunications partners.Support meeting rooms, video conferencing (including Zoom), and audio-visual setup for presentations, team meetings, and events.Maintain clear documentation, asset registers, and how-to guides, and continuously improve systems to reduce recurring issues. What You'll Bring 1–2+ years' experience in an IT support, help desk, desktop support, or IT technician role.Hands-on experience with Microsoft 365 administration, ideally including Entra ID, Exchange, and Intune.Experience working within a ticketing system such as Jira.A working understanding of networking fundamentals (LAN/Wi-Fi, DNS, DHCP, VPN, firewalls).Sound knowledge of cybersecurity basics and a security-first mindset.Audio-visual experience, such as setting up and running AV for presentations, conference rooms, or live sessions (advantageous).Event support experience, including technology setup for seminars, workshops, or company events (advantageous). Compensation & Benefits Base salary: $70,000–$90,000 USD, depending on experience.Benefits: At Infinity, we look after our people with a comprehensive benefits package designed to help you thrive personally, professionally, and financially, including employer-funded medical, dental and vision coverage, access to a 401(k) retirement plan, and the flexibility to choose the healthcare option that best suits your needs Why Join Infinity Group USA? We are bold. We are authentic. We are purpose-driven. We believe financial freedom should not be reserved for a select few. Every day, our team helps individuals and families move from financial stress to financial confidence through education, accountability, and expert guidance. We do not aspire to be the biggest financial coaching company in America. We aspire to be the most trusted, the most impactful, and the most respected for the outcomes we help our clients achieve. That mission shapes every hire, every meeting, every coaching conversation, and every decision we make. You Will Become the first dedicated on-site IT hire in the US business.Build the IT function, rather than inheriting one.Work directly with senior leadership and influence how the organization's technology grows.Support a foundation team of approximately 20 employees and help scale the systems behind the next stage of growth.Create visible, lasting impact across end-user support, security, infrastructure, and the everyday employee experience. Ready to Get Started? If you're excited by the opportunity to be the go-to technology expert in a fast-growing business and build IT from the ground up, we'd like to hear from you. Apply now with an updated resume and cover letter (optional). If you have any specific questions, please contact careers@infinityus.com or connect directly with Lachlan Baldwin on LinkedIn. Please note: Successful candidates will be required to complete pre-employment screening, including, but not limited to, criminal background checks, credit checks, employment reference checks, and verification of employment history. The Pay Range For This Role Is 70,000 - 90,000 USD per year (Las Vegas)