IT Support Technician

This job is on-site at our corporate office — 47504 252nd Street, Baltic, SD 57003 — about 15 minutes north of Sioux Falls. It is not remote, not hybrid, not remote-friendly. The role involves regular travel to our other locations, with some weeks requiring significant time in a vehicle. Most work occurs between 8 AM and 5 PM, but occasional evening work is needed for upgrades or cutovers, and busier periods during planting and harvest may require immediate attention.

Responsibilities

• Answer the phone when someone's laptop, printer, or login isn't cooperating — and stay with them until it's actually fixed.
• Set up, image, and deploy Windows PCs; manage users, groups, and permissions in Active Directory and Microsoft 365.
• Configure and troubleshoot network equipment — switches, firewalls, and Wi-Fi across our sites.
• Keep servers patched, and keep backups running and verified.
• Support the line-of-business software our teams live in every day — agronomy software, point of sale, and ERP.
• Travel to our other locations to install equipment, fix what can't be fixed over the phone, and check in on the people there.
• Log your work in our ticketing system so nothing gets dropped.
• Teach people. A real share of this job is showing someone how to do the thing instead of just doing it for them.

Requirements

• Communication skills. You can stay calm and clear with someone who is frustrated, in a hurry, and not technical — on the phone, in person, and in writing. You explain what went wrong in plain language instead of jargon, and you follow up.
• You've fixed real machines. Not read about it — done it. Be ready to walk us through a problem you actually solved.
• Working knowledge of Windows, Microsoft 365, and Active Directory. You can create a user, sort out a mapped drive, reset access, and explain in plain English what group policy does.
• Networking you can explain out loud. What a switch does. What DNS is. How you'd go about figuring out why one office lost its internet connection.
• A valid driver's license and genuine willingness to travel to our locations, a clean driving record, and the ability to obtain a DOT medical card.
• You live within a reasonable commute of Baltic, or you're moving here before you start.

Nice to Have

• CompTIA A+, Network+, or Microsoft certifications.
• A background in agriculture — or you just grew up around it.
• Power BI or CAD experience — both come up here, and either one is a real plus.
• You're the person your family calls when their computer breaks. That instinct is worth more here than a line on a resume.

On experience level: we're genuinely open. If you've got a couple of years of help desk under your belt and a good head on your shoulders, we'll teach you the rest — the network side, the server side, our software. What we can't teach is patience with people and the willingness to keep digging until something works.

Benefits

• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and paid holidays.
• Yearly bonuses.

Why Work Here

We're a small IT team, which means no layers of bureaucracy between you and getting something fixed. It also means your work is visible — you'll know exactly which problems you solved and who you solved them for. We're also growing. This means the systems you build and support keep getting bigger, and there's room here for someone who wants to grow with that instead of doing the same ticket queue for ten years. And the work matters beyond the ticket queue. Hefty Seed is here to help family farms thrive. Keeping the systems running is part of how that happens.