IT Support Technician

About the role

Fox 6 WITI, the Fox O&O in Milwaukee, WI seeks an experienced IT Support Technician. The ideal candidate will assist FOX Technology with technical support of desktop computers, servers, network, applications, and related technology used to operate the television station. Support includes specification, installation, and repair of computer systems and peripherals within established FOX Technology standards and guidelines. Activities require interaction with TV station personnel as well as with other members of the FOX Technology teams to define requirements, deliver against project, and support goals. The position provides one-on-one consultancy to end users as required. The employee in this position also assists in the maintenance and testing of network, servers, and associated equipment. The position's responsibilities require independent analysis, effective communication, and problem-solving skills. Collaborate with Broadcast teams providing technical support and oversight of converged platforms. Work is performed with little supervision, requires initiative and good judgment. Other duties assigned as deemed appropriate and necessary.

Responsibilities

• Install, configure, and maintain ongoing usability of desktop and laptop computers, mobile devices, applications, and related technology within established FOX standards and guidelines
• Support a user base of approximately 175 employees
• Recommend and perform hardware and software upgrades on systems to ensure security, reliability, performance, and longevity
• Ensure systems interconnect seamlessly with diverse systems
• Deploy new or upgraded technologies as required
• Maintain hardware/software inventory for all managed technologies
• Support the station's virtual environment
• Assist with maintaining the station's infrastructure, including technical support of the station's servers (Windows/Linux) and computers (Windows/macOS)
• Interact with other members of the FOX Technology teams, Station group and vendors to diagnose and resolve unique, non-recurring problems
• Resolve issues and isolate faults methodically
• Assist with the creation and maintenance of technical documents used for planning and supporting local servers and networks
• Follow defined procedures and processes and deal with frequent changes and unexpected events
• Exhibit sound and accurate judgment and logical reasoning along with the ability to learn quickly

Requirements

In depth technical familiarity on the deployment, support and effective use of standard technologies including, but not limited to:

• Bachelor's Degree or related experience is required
• Microsoft Windows and Linux server operating systems
• DHCP and DNS
• Microsoft Windows and Apple macOS operating systems, along with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint)
• Network printing and multi-function devices
• Diagnostic tools for on-prem, cloud, computer and network environments
• Systems and components for servers, workstations, and laptop computers
• Knowledgeable on collaboration applications (Slack, Box, Google Workspace, Password management, and Zoom)
• Actively explore and adopt emerging technologies, including AI-driven tools, to enhance problem resolution, automate routine tasks, and continuously improve the end-user support experience

Preferred qualifications

• Basic IP networking and troubleshooting
• Virtualization (VMware, Nutanix, AWS Outpost), SAN Storage (HPE, NetApp, and Isilon)
• Cloud Services - Amazon EC2 Compute, S3 Storage & Workspaces
• Security protocols and remediation
• Broadcast systems (Avid, Grass Valley, Evertz, BitCentral, Chyron, Sony, Ross)
• Infoblox DHCP and DNS
• Telephony PBX / VOIP – Cisco Call Manager
• Apple and/or HP Desktop/Laptop, HPE ProLiant and/or Dell Servers, Tablets and Smartphones, Cisco and/or Arista Switch Hardware Platforms
• Applications/Software: Veeam, Imaging Tools, OKTA, AWS workstations, CrowdStrike, ServiceNow, Tanium

Pay & benefits

• Pay rate/range: $67,000.00-90,000.00 annually, with final offer amount dependent on education, skills, experience, and location
• Benefits include medical/dental/vision insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents

Schedules are subject to change as required by the station's business needs. Candidates must be able to occasionally work late hours, overnight, and weekends.