IT Support Technician

Dine Brands Global · Texas, United States · 2 wk ago

Information Technology$50k–$60k/yrFull-time

Based in Pasadena, California, Dine Brands Global, Inc. (NYSE: DIN), through its subsidiaries and franchisees, supports and operates restaurants under the Applebee’s Neighborhood Grill + Bar®, IHOP®, and Fuzzy’s Taco Shop® brands. As of December 28, 2025, these three brands consisted of over 3,500 restaurants across 20 international markets. Dine Brands is one of the largest full-service restaurant companies in the world and in 2022 expanded into the Fast Casual segment. For more information on Dine Brands, visit the Company’s website located at www.dinebrands.com.

About the role

This role will take incoming technical support calls or respond to request to diagnose, troubleshoot and resolve telecommunications, network, hardware and software issues. Support restaurant managers and franchise home IT staff to keep the restaurants running as efficiently as possible. The Helpdesk handles software, hardware and networking issues as they arise.

Responsibilities

Use a ticketing system to log and monitor tickets
Monitor problem management software and support systems for current outages and pending solutions
Work with end‑users and solution partners to resolve issues
Monitor and complete project tickets for restaurants, according to deadlines set by project teams
Follow company policies, uphold professional standards and perform all work in a manner of respect to others

Skills

Excellent communications and interpersonal skills
Ability to work in a team environment
Highly self‑motivated
Ability to learn new technologies quickly
Provides help desk functions for common PC and peripheral set up, maintenance and repair problems
Independently research and resolve technical problems
In‑depth understanding of Android, Windows 11, Server 2019/2022 and desktop applications such as Microsoft Office
Knowledge of DNS, DHCP, WINS and TCP/IP

Requirements

Experience and good judgment to plan and accomplish goals while performing a variety of complicated tasks in a fast‑paced work environment

Qualifications

Associate degree or higher in the field of computers related to end‑user support, desktop systems, operations systems and/or network management

Pay

Target salary $50k‑$60k depending on experience