IT Support Technician

Core Responsibilities

• Device imaging, configuration, and setup for new hires across North America.
• Maintaining and updating Asset Management systems across companies for end user devices.
• Utilize existing knowledge and service strategy to mitigate software, hardware, and networking issues.
• Troubleshoot and resolve all IT issues via phone, web, and in-person channels while meeting set SLAs.
• Service Desk knowledge base management. Creating, updating, and improving support procedures.
• Maintain accounts, software, and hardware compliance to meet IT security standards.
• Support ongoing yearly hardware refresh projects, IT asset tracking, maintenance, and scheduling.
• Work closely with the IT Service Delivery Manager to recommend and implement process improvements.
• Proactively learn and train other staff members in new product and service technologies.
• Engage with remote team members for support when needed.
• Working knowledge of the ITIL framework.

Work Experience

• 2+ Years of IT Computer Support experience required.

Education/Training

• High School Diploma or equivalent.

Specialized Knowledge Certificates & Licenses

• A+ certification are preferred but other industry related certifications will be considered.

Software & Technology Skills

• MS Office 365 Suite,
• Active Directory (on-prem and cloud),
• O365 Admin,
• Entra,
• ServiceNow,
• TeamViewer,
• Citrix,
• Intune,
• ThreatLocker,
• Zscaler,
• and CAD application knowledge.

Benefits

• A competitive market-based salary.
• Comprehensive health insurance benefits.

Pay

N/A

Schedule

N/A

Qualifications

N/A

Skills

N/A

Benefits

N/A

Schedule

N/A