IT Support Technician
DBM Global Inc. · Humble, TX · 6 days ago
Information TechnologyFull-time
Core Responsibilities
- Device imaging, configuration, and setup for new hires across North America.
- Maintaining and updating Asset Management systems across companies for end user devices.
- Utilize existing knowledge and service strategy to mitigate software, hardware, and networking issues.
- Troubleshoot and resolve all IT issues via phone, web, and in-person channels while meeting set SLAs.
- Service Desk knowledge base management. Creating, updating, and improving support procedures.
- Maintain accounts, software, and hardware compliance to meet IT security standards.
- Support ongoing yearly hardware refresh projects, IT asset tracking, maintenance, and scheduling.
- Work closely with the IT Service Delivery Manager to recommend and implement process improvements.
- Proactively learn and train other staff members in new product and service technologies.
- Engage with remote team members for support when needed.
- Working knowledge of the ITIL framework.
Work Experience
- 2+ Years of IT Computer Support experience required.
Education/Training
- High School Diploma or equivalent.
Specialized Knowledge Certificates & Licenses
- A+ certification are preferred but other industry related certifications will be considered.
Software & Technology Skills
- MS Office 365 Suite,
- Active Directory (on-prem and cloud),
- O365 Admin,
- Entra,
- ServiceNow,
- TeamViewer,
- Citrix,
- Intune,
- ThreatLocker,
- Zscaler,
- and CAD application knowledge.
Benefits
- A competitive market-based salary.
- Comprehensive health insurance benefits.
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