IT Support Technician

General Summary

This position is responsible for the service and support of the technologies that define current and future academic environments within District 200. It is firmly aligned with the concept of customer service, responsiveness, and follow-up. This position will also be responsible for projects involving Chromebook repairs and roll out of new device.

Qualifications

• Requires knowledge of computer technology and information management concepts typically acquired by completion of an Associate or Bachelor's degree preferred (Bachelor’s degree program in Computer Science, Information Systems, or other closely related field)
• Requires at least one-year experience supporting desktops, laptops, Chromebooks, Macs and related peripheral devices including printers and scanners
• Requires a thorough understanding of desktop, laptop and Chromebook technologies
• Requires a fundamental knowledge of network connectivity and configuration for both wired and wireless devices
• May include hand held devices such as the iPad and smart phones
• Requires knowledge in standard Google G-Suite technologies
• The ability to interpret technical documentation and procedures
• The ability to set up, operate, maintain and repair personal computers, peripherals and systems
• Extensive knowledge of standard desktop software as well as a fundamental knowledge of web based applications
• The ability to perform hardware and software upgrades/configurations on personal computers and similar devices
• CompTIA A+ preferred

Skills

• Necessary to coordinate the completion of tasks independently as well as with others to meet established deadlines
• Excellent customer relations skills
• Ability to communicate clearly and effectively
• Interpersonal skills necessary in order to communicate effectively with district staff and vendors
• Ability to interact positively and effectively with all staff
• Ability to communicate clearly and establish an effective working relationship with clients and coworkers
• Competent in computer and peripherals’ hardware troubleshooting and maintenance

Responsibilities

• Provides Chromebook repair support (batteries, screens, keyboards etc) for chromebook devices
• Delivers, configures, installs, and inventories chromebooks devices for the district
• Performs hardware maintenance with repairs done in house
• Works with dept ordering staff to have supplies on hand for Chromebooks
• Tests all hardware and software prior to releasing to the user

Physical Demands

• Sit and talk or hear
• Stand
• Walk
• Operate a computer and reach with hands and arms
• Repeat the same hand, arm, or finger motion such as typing
• Close vision at a video display terminal or monitor
• Lift up to 50 pounds such as boxes of computers, printers and scanners

Work Environment

• Noise level in the work environment is standard with some mechanical room noise