IT Support Technician
Access Systems, Inc. · Des Moines, IA · Yesterday
On-siteEngineering$24/hrFull-time
What You'll Be Doing as an IT Support Technician
- Work through incoming help desk tickets for customers.
- Communicate with customers by phone and email to troubleshoot issues and confirm resolution.
- Document ticket updates clearly and work with the team to escalate issues when additional support is needed.
- Work closely with Technical Account Managers and other team members to support customers and resolve issues.
What We're Looking For in an IT Support Technician
- 1–2 years of help desk, technical support, customer service, or related experience.
- IT degree, certification, internship, or hands-on technical experience preferred.
- Strong verbal communication and customer service skills.
Benefits
- Full Benefits Package, including Medical, Dental, and Vision Insurance.
- Matching 401(k) Retirement Savings Plan.
- Continuous Training Opportunities and Career Advancement.
- Company Events, Team Events, Holiday Banquets, and Incentive Trips.
Location and Culture
- Position located in our state-of-the-art Network Operations Center in our Waukee campus.
- Includes an onsite gym, employee lounge, and much more!
- Access Systems is a Midwest-based company founded in 1986.
- The company prioritizes stability, a fast-paced environment, constant learning, and a driven team focused on success.
- Access Systems is known as a Top Workplace with an employee-centric culture.
- The company offers competitive salaries, continuous training opportunities, and clear paths for career advancement.
Pay and Schedule
Compensation up to $24/hour.