IT Support Technician

About the role

Your Impact As an IT Support Technician, you will help deliver a secure, reliable, and modern technology experience for employees across Accelevation. You will support the devices, applications, collaboration tools, and workplace technologies employees rely on every day while helping ensure endpoints remain secure, compliant, and productive. This is an early-career technology role with hands-on exposure to endpoint management, Windows 11, Microsoft Intune, application deployment, collaboration technologies, and endpoint automation. You'll work across the employee technology lifecycle while building the technical foundation to grow within Accelevation's IT organization.

Responsibilities

• Support administration and day-to-day operations of Microsoft Intune and other endpoint management platforms
• Provision and configure Windows 11 devices using established deployment standards and procedures
• Assist with application packaging, testing, deployment, and ongoing maintenance
• Apply and monitor endpoint security baselines, configuration standards, and compliance policies
• Monitor endpoint health and compliance and troubleshoot or escalate exceptions as appropriate
• Support Microsoft Teams Rooms, conference rooms, and related workplace technologies
• Provide end-user support for Microsoft Teams, OneDrive, and other collaboration and productivity services
• Support hardware lifecycle activities including device provisioning, deployment, replacement, recovery, and inventory management
• Assist with endpoint automation and self-service initiatives that improve the employee technology experience
• Troubleshoot endpoint hardware, software, configuration, and connectivity issues
• Maintain technical documentation, knowledge articles, endpoint standards, and standard operating procedures
• Partner with other IT teams to resolve issues and continuously improve end-user technology services

Requirements

• 0–3 years of experience in end-user computing, desktop support, endpoint administration, IT support, or a related area
• Working knowledge of Microsoft Intune or a similar endpoint management platform
• Working knowledge of Windows 11 configuration, deployment, and troubleshooting
• Experience installing, testing, supporting, or deploying business applications
• Familiarity with Microsoft Teams, OneDrive, and Microsoft 365 collaboration technologies
• Strong technical troubleshooting and problem-solving skills
• Strong customer service mindset with the ability to communicate effectively with employees at varying levels of technical expertise
• Strong organizational skills and attention to detail
• Ability to follow established technology, security, and documentation standards
• Ability to work effectively independently and within a collaborative IT team

Benefits

• Paid time off
• 401(k) retirement plan with company match
• Comprehensive health, dental, and vision insurance
• Collaborative, high-energy workplace
• Hands-on experience with modern Microsoft endpoint technologies
• Professional development and career growth opportunities within a rapidly expanding organization