IT Support Technician 1

About the role

Morris & Dickson Co. is a leading pharmaceutical distribution company with a longstanding commitment to excellence in service and reliability. With more than 180 years of service, we combine the stability of a legacy business with the energy of a rapidly growing organization. As we continue to grow, we remain committed to fostering a culture of excellence that puts customers first and empowers our people to deliver impact every day.

Responsibilities

• Provide first-level technical support for hardware, software, and peripheral issues.
• Troubleshoot Windows PC performance, connectivity, and configuration problems.
• Aid with workstation setup, imaging, deployment, and maintenance.
• Support users with Office 365 applications, email, Teams, and collaboration tools.
• Escalate complex issues to Tier 2/3 support as necessary while maintaining ownership of the ticket lifecycle.
• Document issues, resolutions, and processes in the ticketing system.
• Perform basic troubleshooting on network connectivity (wired and wireless).
• Support mobile devices, printers, and common enterprise applications.
• Maintain high customer service standards in all interactions with end users.
• Assist with hardware inventory, equipment moves, and asset tracking.

Requirements

• 1–2 years of technical support, help desk, or desktop support experience.
• Strong understanding of Windows 10/11 operating systems.
• Basic knowledge of networking concepts (DNS, DHCP, IP addressing).
• Familiarity with hardware components and PC troubleshooting techniques.
• Excellent communication and customer service skills.
• Ability to lift and move equipment (up to 40 lbs) as needed.

Qualifications

• Strong problem-solving mindset and attention to detail.
• Ability to work independently and as part of a collaborative IT team.
• Eagerness to learn new technologies and processes.
• Positive attitude with a customer-first approach.

Skills

• Technical support experience.
• Windows operating systems proficiency.
• Networking fundamentals.
• Hardware troubleshooting skills.
• Customer service abilities.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• HRA, HSA, and FSA reimbursement accounts.
• Basic & Voluntary Life Insurance.
• Short & Long-term Disability Insurance.
• Paid Time Off and Paid Holidays.
• Employee Assistance Program.
• 401K Savings Plan with a company match.

Pay

Competitive salary commensurate with experience.

Schedule

Full-time position with flexible hours to accommodate the needs of the team and the business.