IT Support Specialist (Infrastructure Specialist 2)

What You Will Do

• File Transfers: Assists users with transferring files, ensuring data integrity and security during transfers. Assists with file transfer automation and scheduling.
• Hardware Support: Diagnoses and resolves hardware issues (e.g., computers, printers, peripherals). Performs hardware installations, upgrades, and replacements. Maintains inventory of hardware components and manages warranties.
• Software Support: Troubleshoots software-related problems and provides solutions.
• Phone Support: Answers incoming support calls and provides first-level assistance. Logs and tracks support requests in a ticketing system. Escalates complex issues to higher-level support teams when necessary.

Primary Technology

Secondary Technology: System Scheduling

General Responsibilities

• Provides excellent customer service and maintains a professional demeanor.
• Strong communication and interpersonal abilities.
• Problem-solving skills and attention to detail.
• Able to work in a fast-paced environment.

Qualifications

• 48 months combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 months work experience in the primary technology specified by the agency in the position description & job posting.
• Or completion of an associate core program in computer science or information systems; 30 months combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 months work experience in the primary technology specified by the agency in the position description & job posting.
• Or completion of an undergraduate core program in computer science or information systems; 24 months combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 months work experience in the primary technology specified by the agency in the position description & job posting.
• Or equivalent of minimum class qualifications for employment noted above.

Job Skills

• Information Technology Technical Skills: Operational Support
• Professional Skills: Problem Solving, Customer Focus

Agency Contact

HumanResources@medicaid.ohio.gov

Unposting Date

Jul 20, 2026, 3:59:00 AM

Work Location

Lazarus 6

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

$38.01 - $55.80/hour

Schedule

Full-time

Work Hours

8:00 am - 5:00 pm

Classified Indicator

Classified

Union

OCSEA