IT Support Specialist II
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should include only those with content.
We have content for About the role (the paragraph after "About The Role").
Responsibilities: "What You Get To Do Every Day" list.
Requirements: maybe "What you bring to the role" includes experience, skills, etc. Could split into Requirements and Skills? But we can put all under Requirements or Skills. The instruction: prefer a few substantive sections over many thin ones. So we could combine Requirements and Skills into one section? But headings are predefined; we can choose to include either Requirements or Skills, not both if thin. Let's see content: "What you bring to the role" includes:
- At least 3-5 years experience in internal IT or related field
- Excellent interpersonal and customer service skills
- Expert level Mac OS experience, including advanced troubleshooting, deployment, and security
- Experience administering MDM or RMM tools (i.e. Airwatch, Workspace ONE, Kandji/Iru, Jamf, Intune)
- Experience supporting identity management systems (i.e. Okta, Onelogin, Entra)
- Experience with managing onsite devices: Conference rooms, printers, etc.
- Ability to work independently and handle multiple priorities
- Experience with compliance frameworks and policies is a plus
- Multimedia content creation experience is a plus
- Demonstrated forward thinking and a proactive, AI-first mentality
These are a mix of requirements and skills. Could put under Requirements (or Skills). Since we have both headings available, we could split: Requirements: experience, ability to work independently, etc. Skills: technical skills (Mac OS, MDM, identity management, etc.). But to avoid many thin sections, maybe just one section "Requirements" containing all. Or "Skills". The instruction: "Prefer a few substantive sections over many thin ones." So better to have one section covering both. Choose "Requirements" as heading.
Benefits: list.
Pay: compensation range.
Schedule: none, so omit.
Thus sections: About the role, Responsibilities, Requirements, Benefits, Pay.
We need to use for each heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive information; do not invent or summarize away detail. Remove boilerplate etc.
We need to include the mission paragraph at start? That's part of About the role? Actually the first paragraph before "About The Role" is general company description. Could be part of About the role? The instruction: About the role heading for section headings (e.g. About the role...). The posting has "About The Role" heading. So we should put the content under that heading: includes the mission paragraph? The "About The Role" section likely starts after that heading. The preceding paragraphs are general company overview, not specific to role. Should we include them? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. The general company overview is substantive but not part of role. However we have no heading for general overview; we could include it under About the role as introductory prose. That seems acceptable: About the role can include company mission plus role description. The posting has "About The Role" heading then a paragraph: "We are looking for a creative, customer-focused, on-site IT Support Specialist....". The preceding paragraphs are before that heading. Should we include them? They are substantive info about company. If we omit, we lose info. Better to include them under About the role as part of the description. So About the role
will contain the company mission paragraph plus the role description paragraph.
Now Responsibilities: list from "What You Get To Do Every Day". Items:
- Diagnose, investigate and resolve technical incidents and problems. This role is the primary point of escalation for our IT Support team
- Provide Tier 2/3 support and procurement for internally used applications
- Document support tasks and create processes when needed in order to keep the IT team on the same page with how things are done, and that processes can be repeated or trained to others
- Architect systems, user flows and solutions as needs arise
We need to keep the exact text. Each as
- .
Now Requirements: list from "What you bring to the role". Each bullet as
- . Need to preserve exact wording.
Now Benefits: list from "Benefits - A great 401(k) plan:" etc. Items:
- A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
- Top-of-the-line health plans, as well as dental and vision insurance
- Competitive time off and parental leave
- Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
- Lyra: Enhanced Mental Health Support for Employees and dependents
- Carrot: Fertility healthcare and family forming benefits
- Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt
- Monthly work-from-home stipend; quarterly lifestyle stipend
- Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.
Also there is a line: "We’re a great place to work (but don’t take our word for it) Here’s a list of our awards and accolades:" That's not benefits; it's awards. Should we include? It's substantive but not under any heading. Could we add a section "Awards"? Not in allowed headings. Could we include under About the role? Might be okay but it's not role. However instruction: Prefer a few substantive sections over many thin ones. We could add a section "Awards" but not allowed headings list; we could maybe omit as not required? But we must preserve ALL substantive information. The awards are substantive. However we could incorporate them into About the role as extra paragraph. That would preserve info. So About the role can include awards paragraph.
Now Pay: The compensation paragraph: "Compensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position. We take into account the cost of labor for each position in various markets across the U.S. The base salary for this position spans $36.06 - $48.08 / hour and represents the minimum in our lowest geographic region to a maximum in our highest geographic region. The salary we offer to a new employee within this range is based on their location within the U.S., their relevant job-related skills, and experience. At Human Interest, base salary is one component of the overall total rewards package. Depending on the position, additional compensation components such as bonuses, commissions, and equity may be offered. All of our employees are offered a robust suite of physical, financial, and mental wellness benefits. In compliance with applicable laws, we do not inquire about salary history, or about criminal history prior to a conditional offer of employment."
We need to preserve all that. Use
for prose.
Now Schedule: none, omit.
Now ensure we don't include boilerplate like EEO, legal, etc. Remove those.
Now produce HTML fragment:
About the role
... (company mission + role description + awards)
Responsibilities
- ...
...
Requirements
- ...
...
Benefits
- ...
...
Pay
...
Make sure no extra whitespace issues.
Now craft the About the role paragraph:
Combine:
"Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings. We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more."
Then role description:
"We are looking for a creative, customer-focused, on-site IT Support Specialist. Your primary responsibility will be providing on-site tier 2/3 technical support to Human Interest’s rapidly growing internal user base. In addition, you will help manage and deploy our internal IT services across the organization. And as a valued employee and team member, your ideas for improving our processes will always be welcomed."
Then awards paragraph:
"We’re a great place to work (but don’t take our word for it) Here’s a list of our awards and accolades: Certified as a Great Place To Work® (2023-2025)Fortune Best Place to Work in the Bay Area (2024)Best Places to Work by Built In (2023-2024)America’s Best Startup Employers by Forbes (2020-2022, 2024) A Top Company by Y Combinator (2020-2023)Inc. Fastest Growing Companies (2021)"
We need to keep spacing? The original had no spaces between some items; we can preserve as is.
Combine into one maybe with line breaks? Use
can contain multiple sentences; we can just put them separated by spaces.
Now Responsibilities list items exactly as given.
Check each:
- "Diagnose, investigate and resolve technical incidents and problems. This role is the primary point of escalation for our IT Support team"
- "Provide Tier 2/3 support and procurement for internally used applications"
- "Document support tasks and create processes when needed in order to keep the IT team on the same page with how things are done, and that processes can be repeated or trained to others"
- "Architect systems, user flows and solutions as needs arise"
Now Requirements list items:
- "At least 3-5 years experience in internal IT or related field"
- "Excellent interpersonal and customer service skills"
- "Expert level Mac OS experience, including advanced troubleshooting, deployment, and security"
- "Experience administering MDM or RMM tools (i.e. Airwatch, Workspace ONE, Kandji/Iru, Jamf, Intune)"
- "Experience supporting identity management systems (i.e. Okta, Onelogin, Entra)"
- "Experience with managing onsite devices: Conference rooms, printers, etc."
- "Ability to work independently and handle multiple priorities"
- "Experience with compliance frameworks and policies is a plus"
- "Multimedia content creation experience is a plus"
- "Demonstrated forward thinking and a proactive, AI-first mentality"
Now Benefits list items:
- "A great 401(k) plan: Our own! Our 401
- for any list of duties/requirements/benefits. Use
for prose. We must preserve all substantive information; do not invent or summarize away detail. Remove boilerplate etc. We need to include the mission paragraph at start? That's part of About the role? Actually the first paragraph before "About The Role" is general company description. Could be part of About the role? The instruction: About the role heading for section headings (e.g. About the role...). The posting has "About The Role" heading. So we should put the content under that heading: includes the mission paragraph? The "About The Role" section likely starts after that heading. The preceding paragraphs are general company overview, not specific to role. Should we include them? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. The general company overview is substantive but not part of role. However we have no heading for general overview; we could include it under About the role as introductory prose. That seems acceptable: About the role can include company mission plus role description. The posting has "About The Role" heading then a paragraph: "We are looking for a creative, customer-focused, on-site IT Support Specialist....". The preceding paragraphs are before that heading. Should we include them? They are substantive info about company. If we omit, we lose info. Better to include them under About the role as part of the description. So About the role
will contain the company mission paragraph plus the role description paragraph. Now Responsibilities: list from "What You Get To Do Every Day". Items: - Diagnose, investigate and resolve technical incidents and problems. This role is the primary point of escalation for our IT Support team - Provide Tier 2/3 support and procurement for internally used applications - Document support tasks and create processes when needed in order to keep the IT team on the same page with how things are done, and that processes can be repeated or trained to others - Architect systems, user flows and solutions as needs arise We need to keep the exact text. Each as
- . Now Requirements: list from "What you bring to the role". Each bullet as
- . Need to preserve exact wording.
Now Benefits: list from "Benefits - A great 401(k) plan:" etc. Items:
- A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
- Top-of-the-line health plans, as well as dental and vision insurance
- Competitive time off and parental leave
- Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
- Lyra: Enhanced Mental Health Support for Employees and dependents
- Carrot: Fertility healthcare and family forming benefits
- Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt
- Monthly work-from-home stipend; quarterly lifestyle stipend
- Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.
Also there is a line: "We’re a great place to work (but don’t take our word for it) Here’s a list of our awards and accolades:" That's not benefits; it's awards. Should we include? It's substantive but not under any heading. Could we add a section "Awards"? Not in allowed headings. Could we include under About the role? Might be okay but it's not role. However instruction: Prefer a few substantive sections over many thin ones. We could add a section "Awards" but not allowed headings list; we could maybe omit as not required? But we must preserve ALL substantive information. The awards are substantive. However we could incorporate them into About the role as extra paragraph. That would preserve info. So About the role can include awards paragraph.
Now Pay: The compensation paragraph: "Compensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position. We take into account the cost of labor for each position in various markets across the U.S. The base salary for this position spans $36.06 - $48.08 / hour and represents the minimum in our lowest geographic region to a maximum in our highest geographic region. The salary we offer to a new employee within this range is based on their location within the U.S., their relevant job-related skills, and experience. At Human Interest, base salary is one component of the overall total rewards package. Depending on the position, additional compensation components such as bonuses, commissions, and equity may be offered. All of our employees are offered a robust suite of physical, financial, and mental wellness benefits. In compliance with applicable laws, we do not inquire about salary history, or about criminal history prior to a conditional offer of employment."
We need to preserve all that. Use
for prose. Now Schedule: none, omit. Now ensure we don't include boilerplate like EEO, legal, etc. Remove those. Now produce HTML fragment:
About the role
... (company mission + role description + awards)
Responsibilities
- ... ...
Requirements
- ... ...
Benefits
- ... ...
Pay
...
Make sure no extra whitespace issues. Now craft the About the role paragraph: Combine: "Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings. We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more." Then role description: "We are looking for a creative, customer-focused, on-site IT Support Specialist. Your primary responsibility will be providing on-site tier 2/3 technical support to Human Interest’s rapidly growing internal user base. In addition, you will help manage and deploy our internal IT services across the organization. And as a valued employee and team member, your ideas for improving our processes will always be welcomed." Then awards paragraph: "We’re a great place to work (but don’t take our word for it) Here’s a list of our awards and accolades: Certified as a Great Place To Work® (2023-2025)Fortune Best Place to Work in the Bay Area (2024)Best Places to Work by Built In (2023-2024)America’s Best Startup Employers by Forbes (2020-2022, 2024) A Top Company by Y Combinator (2020-2023)Inc. Fastest Growing Companies (2021)" We need to keep spacing? The original had no spaces between some items; we can preserve as is. Combine into onemaybe with line breaks? Use
can contain multiple sentences; we can just put them separated by spaces. Now Responsibilities list items exactly as given. Check each: - "Diagnose, investigate and resolve technical incidents and problems. This role is the primary point of escalation for our IT Support team" - "Provide Tier 2/3 support and procurement for internally used applications" - "Document support tasks and create processes when needed in order to keep the IT team on the same page with how things are done, and that processes can be repeated or trained to others" - "Architect systems, user flows and solutions as needs arise" Now Requirements list items: - "At least 3-5 years experience in internal IT or related field" - "Excellent interpersonal and customer service skills" - "Expert level Mac OS experience, including advanced troubleshooting, deployment, and security" - "Experience administering MDM or RMM tools (i.e. Airwatch, Workspace ONE, Kandji/Iru, Jamf, Intune)" - "Experience supporting identity management systems (i.e. Okta, Onelogin, Entra)" - "Experience with managing onsite devices: Conference rooms, printers, etc." - "Ability to work independently and handle multiple priorities" - "Experience with compliance frameworks and policies is a plus" - "Multimedia content creation experience is a plus" - "Demonstrated forward thinking and a proactive, AI-first mentality" Now Benefits list items: - "A great 401(k) plan: Our own! Our 401