IT Support Specialist I
Responsibilities
Provides telephone support for helpdesk and all associated processes.
Provides tier one IT support for hardware and software applications.
Utilizes help desk software to keep an accurate account of all incoming calls.
Documents all incidents and routes call and notifies technicians of any critical situation requiring immediate attention based on the priority.
Maintains the proper skills necessary to interface with a variety of users regarding specific problems.
Advises the Director/Manager of any issues that may affect the Information Services department.
Qualifications
- Required Qualifications
- Work experience in help desk activities using a help desk software application
- Knowledge of E-Mail system fundamentals
- Understanding of network concepts (TCP/IP, MS/NT)
- Familiar with internet and WEB browser concepts
- High School Diploma required for all new hires starting 4/1/14
- Preferred Qualifications
- A+ certification preferred
- 0-2 years related work experience and customer service experience preferred
- Knowledge of Outlook, MS Office and Active Directory preferred
Pay
A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $17.00 to $23.74.
Benefits
The company offers a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options.
Learn more about our benefits here: https://www.primehealthcare.com/benefitsthatmattermost/
Equal Employment Opportunity
The Company also prohibits harassment of applicants or employees based on any of these protected categories.
Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf