IT Support Specialist I

Responsibilities

Provides telephone support for helpdesk and all associated processes.

Provides tier one IT support for hardware and software applications.

Utilizes help desk software to keep an accurate account of all incoming calls.

Drafts all incidents and routes calls and notifies technicians of any critical situation requiring immediate attention based on the priority.

Maintains the proper skills necessary to interface with a variety of users regarding specific problems.

Advises the Director/Manager of any issues that may affect the Information Services department.

Requirements

• Education and Work Experience Required: High School Diploma required for all new hires starting 4/1/14
• Preferred Qualifications: A+ certification preferred, 0-2 years related work experience and customer service experience preferred, Knowledge of Outlook, MS Office and Active Directory preferred

Qualifications

• Work experience in help desk activities using a help desk software application
• Knowledge of E-Mail system fundamentals
• Familiar with network concepts (TCP/IP, MS/NT)
• Familiar with internet and WEB browser concepts

Skills

• A+ certification preferred

Benefits

• Comprehensive benefits package
• Paid time off
• 401K retirement plan
• Medical, dental, and vision coverage
• Tuition reimbursement
• Many voluntary benefit options

Pay

A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $23.35 to $28.00.

Schedule

The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

Benefits

• Paid time off
• 401K retirement plan
• Medical, dental, and vision coverage
• Tuition reimbursement
• Many voluntary benefit options

Company

• Equal employment opportunity employer
• Prohibits discrimination based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws