IT Support Specialist

About the role

The URIF IT Support Specialist is responsible for providing endpoint and printer support to approximately 100 URIF on-site and remote staff members, and serves as the liaison between URIF, URI ITS, and other parties to ensure that the backup, server, and cybersecurity needs of URIF are being met.

Key Responsibilities

• Manage and maintain the hardware, software, network, and printing needs of URIF staff, including support for emerging virtual meetings, hybrid work environment, and remote access needs.
• Make recommendations, as needed, to ensure technology is current and effective to meet day-to-day needs of URIF staff.
• Make budget requests to support needs.
• Timely response to URIF staff for urgent needs to ensure continued operations.
• Provide timely assessment and timely communications to URIF management regarding cyber issues that may impact URIF operations, including the impact (or potential impact) on URIF data or systems, IT vulnerabilities, and preventative protocols in place to mitigate risk for URIF.
• Serve on incident response team.
• Work with the University to manage testing for Absolute, Qualys and Windows Defender deployments to support URIF needs.
• Ensure and manage backup solutions for URIF systems and servers, to enable restoration of data as needed.
• Manage and lead processes related to client, server and network upgrades as needed to support URIF staff, coordinating upgrades with least impact to URIF operations, including migration to cloud-based services.
• Facilitate VPN client upgrades with URI security and remote access needs when dealing with staff working from home.
• Help support part of the physical network and virtual network infrastructure.
• Responsible for physical asset control, monitoring IT equipment inventory and review of all IT related purchases to ensure alignment with our current IT environment.
• Track and maintain inventory of all current hardware and software systems related to URIF.
• Purchase approved computer-related assets and manage budget for hardware/software needs.
• Manage secure disposal or reutilization of all computer-related assets.
• Serve as the liaison for the URI Foundation, maintain working relationships with various Information Technology departments at URI on behalf of URIF, as well as a high level of understanding of current IT technologies and the needs of the organization.

Qualifications

• Bachelor's or 3 years’ experience in an IT support role.
• Experience providing effective customer service, including the ability to communicate technical solutions to non-technical users.
• Must possess strong people skills with the ability to communicate effectively verbally and in writing and be able to prepare and deliver oral presentations to staff.
• May require after-hours support to meet organization needs.
• Works independently and requires only general supervision.

Skills

• Strong people skills with the ability to communicate effectively verbally and in writing and be able to prepare and deliver oral presentations to staff.
• Experience configuring and securing Windows and Mac operating systems.
• Experience support Microsoft Office 365 applications.
• Experience with Microsoft Windows Server technologies.
• Experience with VMware, active directory, security, DNS.
• Experience setting up Intranet and Internet Web servers, prior support for mobile office technology used by staff.
• Experience installing peripherals, hardware and memory.

Benefits

• Medical, dental, and vision coverage.
• Moderate paid time off.
• Unparalleled retirement savings programs.

Pay

$55k to $65k based on experience.

Schedule

N/A

URIF Foundation

We offer competitive benefits, including medical, dental, and vision coverage, generous paid time off, and unparalleled retirement savings programs. We are an equal opportunity employer and provide equal employment and advancement opportunities to all individuals, making decisions based on merit, qualifications, and abilities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, age, veteran status, physical or mental disability, sexual orientation, gender identity or expression, genetic characteristics, or any other characteristic protected by law.