IT Support Specialist

ESSENTIAL DUTIES & RESPONSIBILITIES

• Supports the IT Manager and effectively carries out assigned duties.
• Provides desktop IT support including troubleshooting network, computers and printers.
• Provides technical assistance to staff on the proper use of software and hardware.
• Prepares computer equipment with the necessary software including PC, laptop and printer setup.
• Removes software as needed.
• Aids in setting up new hire workstations with necessary equipment.
• Installs, tests and configures new workstation, peripheral equipment, and software.
• Assists with network administration and server maintenance.
• Assists with necessary cabling when moving equipment to alternate locations.
• Maintains a quick response to IT Support requests.
• Escalates Service Requests to the appropriate group or individuals as detailed in a timely and efficient manner.
• Keeps an up to date inventory of equipment.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

JOB QUALIFICATIONS

• Associate’s Degree or equivalent two to four years of work experience in the IT field and/or industry certifications.
• Minimum of 2-3 years prior experience in a Technical Support capacity.
• Sound written and verbal communication skills necessary to effectively interface and provide exceptional customer service is required.
• Must be a self-starter with the ability to adhere to procedure.
• Ability to work independently or as part of a team effectively.
• A sense of urgency and a commitment to timely completion of projects.
• Attention to detail along with a commitment to quality and confidentiality.
• Strong analytical, logical thinking and problem-solving skills are necessary.
• Experience and knowledge of PC hardware, Microsoft applications, operating systems, and e-mail applications.
• (Knowledge of Sophos and Barracuda products is a plus.)
• Expert knowledge of Microsoft Windows 10/11, Edge, Chrome, and Microsoft Office (Experience using Microsoft 365 is a plus.).
• Proficient with Mobile Devices, wireless networks, and peripherals such as printers, scanner, etc.
• Experience with safety, IT integrity protocols and knowledge of computer security best practices.
• Ability to read manuals and procedural documents and follow departmental processes.
• Excellent organizational and follow-up skills with strong attention to detail.
• Ability to be a flexible, team player and willing to learn in a fast-paced environment are a must.
• Must possess and provide a valid Michigan Driver’s License and have access to reliable transportation to perform work at various company sites.

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to perform the essential functions of the job.
• While performing the duties of this job, the employee is regularly required to sit, talk, use repetitive motion, type, and hear.
• The employee is frequently required to stand, walk, use hands and fingers to handle and feel, and reach with hands and arms.
• The employee is occasionally required to bend, kneel, crouch, climb stairs, and reach overhead.
• The employee must occasionally lift and/or move up to 40 pounds.