IT Support Specialist

Job Responsibilities

• Provide L1/L2 support for desktops, laptops, printers, servers, and IT peripherals.
• Install, configure, and troubleshoot Windows OS, enterprise applications, servers, storage, and virtualization platforms.
• Perform preventive maintenance, system monitoring, and infrastructure health checks.
• Support LAN, WAN, Wi-Fi, VPN, and internet connectivity.
• Troubleshoot network issues and coordinate with vendors for service reliability.
• Manage Active Directory, user access, and Microsoft 365 services.
• ERP & Application Support:
• Support ERP systems (preferably SAP) and business-critical applications.
• Resolve application issues and coordinate with vendors for escalations.
• Helpdesk & End-User Support:
• Manage IT incidents and service requests within SLA timelines.
• Provide on-site and remote technical support, user training, and guidance.
• Cybersecurity & Business Continuity Support:
• Endpoint security, patch management, vulnerability remediation, and compliance initiatives.
• Monitor backups, disaster recovery processes, and business continuity activities.
• Asset, Vendor & Plant IT Operations:
• Manage IT assets, software licenses, and vendor relationships.
• Provide IT support for plant operations, remote sites, and critical production environments.
• Support infrastructure upgrades, maintenance activities, and operational continuity.

Skills And Qualifications

• Bachelor's / Master's Degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or related field.
• 5 to 10 years of experience in IT Technical Support, Infrastructure Support, Systems Administration, or IT Operations.
• Proven experience in supporting business-critical IT environments.
• Strong hands-on experience in administering and supporting Windows Server environments, Active Directory, Group Policy, Microsoft 365, DNS, DHCP, and enterprise user management in a multi-site industrial setup.

Benefits

• Health Insurance: Comprehensive medical and dental coverage with an HSA option.
• Retail Plan: 401(k) with 6% company match.
• Lincoln STD, LTD, & Life Insurance: Coverage provided by Mesabi Metallics.
• Paid Time Off (PTO): 0-5 Years: 120 hours per year. 5-10 Years: 160 hours per year. 10+ Years: 200 hours per year. Plus 9 paid holidays.

About Mesabi Metallics

When you join the team at Mesabi Metallics, you become part of a pioneering group advancing sustainable mining practices and driving innovation in the iron ore industry. Our commitment extends to providing a safe work environment, supporting environmental stewardship and generating value for all stakeholders. You will be joining us at a pivotal moment in Minnesota’s mining history: Mesabi Metallics’ cutting-edge iron ore mining and pelletization project is currently under construction. Mesabi Metallics is also building a 2.5 MTPA Direct Reduction Iron (DRI) and integrated steel plant to strengthen the U.S. low-carbon metallics supply chain. The DRI project is envisioned as a next-generation metallics and steel manufacturing hub aligned with the rapidly expanding U.S. electric arc furnace (EAF) steel sector. More importantly, you'll be immersed in a positive, supportive work environment that values your contributions and fosters your professional growth. Our culture is shaped by our core values which are sustainability, integrity, inclusivity, innovation, teamwork, determination and performance, and our employees are empowered to make a difference every day. At Mesabi Metallics, you are part of a legacy of excellence, playing a key role in shaping the future of global infrastructure and industry.