IT Support Specialist

Primary Duties And Responsibilities

• Provide helpdesk and technical support either by phone, remote access, or site visits
• Set up and support computers, printers, scanners, phones and other endpoint equipment for users
• Set up and support network equipment, wireless, video conferencing and telecommunication equipment
• Respond to IT issues; hardware maintenance, software, networking, etc.
• Evaluate connectivity issues, equipment, and software and hardware
• Install and configure appropriate software and functions according to specifications
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Maintain records/logs of repairs and fixes and maintenance schedule
• Monitors information technology department tasks and recommends quality improvement initiatives to the IT Operations Manager
• Consult with vendors and clients to integrate and update company technology

Preferred Skills And Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Information Management or related discipline; minimum two years’ related experience and/or training; or equivalent combination of education and experience
• Strong written and verbal communication skills
• Excellent time management and organizational skills
• Experience in Windows Server/virtual environment