IT Support & Software QA Manager

About the role

Precision Medicine is redefining healthcare by empowering the evolution of modern medicine. The company fosters a diverse, innovative environment where every voice matters.

Responsibilities

• IT Support & Infrastructure (≈50%)
  • Provide Level 1–2 support for workstation issues (hardware, OS, connectivity, user accounts, troubleshooting).
  • Image, configure, and deploy new computers from standardized builds.
  • Maintain and update existing builds, anti‑virus protection, and ensure functionality.
  • Troubleshoot, maintain, and repair scanners, Zebra printers, and other devices.
  • Implement and manage Samba or another Active Directory tool.
  • Collaborate with outsourced network security team to monitor firewalls.
  • Keep endpoints patched, documented, and inventoried; maintain up‑to‑date equipment list.
  • Develop processes for onboarding and off‑boarding.
• Software Quality Assurance (≈50%)
  • Test internally built software across new features, fixes, and releases.
  • Write, execute, and maintain clear, repeatable test cases and checklists.
  • Perform regression and exploratory testing to catch issues before they reach users.
  • Document defects with clear reproduction steps and work with developers to verify fixes.
  • Support user‑acceptance testing and validate that software matches pharmacy workflows.

Required Qualifications

• 4+ years in IT support, help desk, or a similar hands‑on technical role.
• Solid Windows workstation troubleshooting; comfortable imaging and deploying machines.
• Working knowledge of Active Directory and/or Samba (users, groups, shares, permissions).
• Basic networking concepts and printer/peripheral troubleshooting.
• Methodical, detail‑oriented, and organized with clear documentation skills.
• Trustworthy with sensitive systems and data; able to pass a background check.

Preferred Qualifications

• Exposure to software testing or QA (test cases, bug tracking, regression testing).
• Familiarity with firewall monitoring and basic security hygiene.
• Experience in a healthcare, pharmacy, or other regulated (HIPAA) environment.
• Comfort with Jira or Linear.
• Light scripting or SQL for troubleshooting or data validation.

Pay

The anticipated salary range is $100,000–$140,000, depending on experience and qualifications.

Benefits

• 401(k) with matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time Off

Schedule

Monday through Friday, 9:00 AM to 5:00 PM.

Location

Farmingdale, NY – this position is not remote.

Why Join Us

As part of Precision Medicine, you’ll be at the heart of an exciting transformation in the telemedicine landscape, pioneering solutions that bridge technology and compassionate care. The company is committed to employee growth, providing resources and support to build a meaningful career while exploring creativity.