IT SUPPORT SERVICES TECH III

About the role

Acts as the technical lead for the work shift. Assist with the technical leadership and supervision of Tech 1 and Tech II technicians to resolve problems. Ensures that shift transition is being enforced for open tickets. Ability to demonstrate timely problem resolutions. Assists other technicians with their support tickets.

Responsibilities

• Provide support in the selection, acquisition, implementation and on-going support of personal computer hardware, software, and application systems to provide solutions as necessary to satisfy operational needs.
• Ability to manage device centric / endpoint projects.
• Provide direct support for networked applications and the operational systems supporting them, to ensure problems are resolved on a timely basis, with minimal disruption to business operations.
• Maintain operations in an IBM iSeries and Windows environment.
• Ability to independently resolve problems for end users and properly maintain resolutions in the help desk system.
• Abides by the IT asset management inventory policies set forth.
• Proven ability and willingness to grow as a technologist as advances in the field are implemented.
• Mandatory self-starter and self-learner and natural technical leader for the team.
• Must demonstrate ability to grasp basic requirements for telecommunications support, VOIP applications, mobile devices, and applications.
• Must be willing to learn fundamentals of various line of business applications in order to support business.
• Has in-depth support knowledge of all peripheral devices through the business.
• Complies with all New Jersey regulatory requirements.
• Promotes positive public relations.
• Performs other duties as assigned.

Qualifications

• Five plus years related experience with software applications such as network administration tools, imaging software, Email, and hardware operating systems supporting desktop PCs.
• Experience as a technical leader and team mentor.
• Experience with hardware related to the casino industry such as but not limited to Point-of-Sale terminals, kiosks, slot, and key lock systems.
• The ideal candidate will have hands-on experience with printers, PCs, laptops, POS devices and the software and firmware supporting them.
• Excellent phone and written communication skills.
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Experience maintaining users and devices in a Windows domain environment.
• Network connectivity troubleshooting skills.

This response is AI-generated, for reference only.