IT Support Representative (Temp-Perm)

About the Role

Responsible for responding in a timely manner to helpdesk tickets for Danbury, Brazil, Canada, and mobile sales. This position assists end users with resolving issues, removing viruses, restoring files, supporting cell phone issues, and other basic IT end-user problems.

Responsibilities

• Respond in a timely manner to all helpdesk tickets for Danbury, Brazil, Canada, and mobile sales.
• Assist end users with all basic IT-related issues and escalate as necessary.
• Provide software support, including installation, laptop configuration, virus problems, and malware removal.
• Provide hardware support and basic troubleshooting to ensure users' hardware is effective.
• Use Empirum software distribution application to roll out computers and software.
• Work closely with key production personnel to support production equipment and IT-related needs.
• Understand different VLAN network segments in the Danbury office and ensure equipment is tied to the correct network.
• Perform basic network troubleshooting.
• Responsible for shipping systems configuration, compatibility, testing, documentation, and support.
• Work closely with the Desktop Engineer on all IT-related issues and projects.
• Handle printer maintenance and service requests.
• Install workstations and laptop docking stations, test connectivity for new users, and move IT-related equipment as necessary.
• Participate in maintaining IT equipment inventory.
• Cross-train on IT functions to ensure technical knowledge and resources are available for critical business needs.
• Take detailed notes on troubleshooting efforts and escalate unresolved issues to the team.

Requirements

• A degree in Computer Science or a Business degree with a major in Management Information Systems is preferred, or equivalent experience in information technology.
• Thorough knowledge of computer hardware and Microsoft Windows XP.
• Basic knowledge of Windows 2003 operating system.
• At least an intermediate level of knowledge of Microsoft Office 2003 components.
• Familiarity with networking systems and hardware is a plus.
• Ability to learn computer-related technology quickly.
• Ability to logically analyze and troubleshoot computer hardware and software problems efficiently while exercising caution.
• Strong interpersonal skills, clear communication in English, and patience in dealing with end users.

About Us

At Belimo, we take pride in making our company a rewarding place to work. Our leaders are value-driven and encourage new ideas in their teams around the world. Through our passion, our employees are not only creating amazing products but also revolutionizing the HVAC industry. Investing in our people is at the heart of Belimo's approach to engaging diverse creative talent to grow an industry-leading company. The success of our corporate brand is based on the expertise and commitment of each individual.

Pay

The base pay for this position is $30-$35 hourly. Compensation is based on several factors, including geographic location and may vary depending on job-related knowledge, skills, education, and experience.

This position is not eligible for visa sponsorship or support such as H1B, TN, E-3, CPT, OPT, STEM OPT, or employment-based permanent residence processes, now or in the future.