IT support (laboratory)

About the role

We are seeking a Lab Computing Analyst to provide technical IT support within a laboratory environment. The ideal candidate will have experience supporting Windows-based systems, laboratory computing environments, scientific instrumentation, instrument-controlled software, networking, and desktop hardware. This role will work closely with laboratory users, instrument vendors, and infrastructure teams to maintain reliable and compliant lab IT environments.

Responsibilities

• Implement, monitor, and provide technical support for laboratory IT environments integrated with scientific instrumentation.
• Configure and support Windows-based computers, operating systems, desktop hardware, peripherals, and applications.
• Support instrument-controlled software and troubleshoot instrument-related computer issues.
• Perform computer imaging, system upgrades, software installations, and hardware troubleshooting.
• Manage equipment onboarding, relocation, retirement, and inventory.
• Administer Windows security, including user/group permissions, file/folder permissions, Group Policy, and local security policies.
• Troubleshoot networking and connectivity issues involving laboratory systems and instrumentation.
• Act as the primary technical support contact for instrument vendors.
• Partner with client infrastructure teams to escalate and resolve complex technical issues.
• Support system validation, change management, upgrades, and implementation activities.
• Maintain accurate physical inventory of laboratory equipment, PCs, software, and related assets.
• Ensure laboratory systems comply with applicable corporate IT, security, quality, and compliance requirements.
• Provide technical support for software and hardware-related inquiries.
• Prepare weekly engineering/service reports and participate in client meetings.
• Support laboratory and enterprise IT initiatives as required.
• Maintain required training and compliance related to health, safety, security, environmental, and operational requirements.

Qualifications

• Bachelor's degree with 2+ years of technical experience, OR Associate's degree with 3+ years of technical experience, OR High school diploma/equivalent with 5+ years of technical experience.
• Strong experience with Windows operating systems and desktop support.
• Ability to troubleshoot complex hardware, software, networking, and connectivity issues.
• Strong customer service, communication, and problem-solving skills.
• Ability to manage multiple priorities and projects within established timelines.
• Comfortable working in a laboratory/controlled environment and following PPE and safety requirements.

Preferred Skills

• Experience supporting scientific/laboratory instrumentation.
• Experience in a Life Sciences, Pharmaceutical, Biotechnology, or Laboratory environment.
• Experience with GxP, FDA, ISO, or other regulated environments.
• Experience working in a validated/computerized systems environment.
• Knowledge of Microsoft Office, networking, remote computing, backup systems, and Windows security.
• Experience with system validation, change control, and compliance documentation.
• Experience working directly with instrument vendors and laboratory users.