IT Support Engineer (MSP Onboarding & Projects)

About the role

The IT Project Engineer executes technical projects for new and existing managed services clients, including MSP onboarding, Microsoft cloud initiatives, infrastructure deployments, migrations, network upgrades, security implementations, and other professional services engagements. This role is balanced between MSP onboarding and professional services work.

Responsibilities

A successful person in this role will own assigned technical work from discovery and planning through configuration, testing, documentation, remediation, and handoff. Key areas of responsibility include:

• MSP Client Onboarding: Execute the technical onboarding of new managed services clients, including technical discovery, deployment of MSP tools and services, and creation of client documentation.
• Professional Services Projects: Execute projects involving Microsoft cloud services, identity, endpoints, servers, networking, security, backup, infrastructure, and business applications.
• Microsoft Cloud, Identity, and Endpoint Projects: Plan, execute, test, and document Microsoft 365 migrations and configuration projects, including configuration and troubleshooting of Microsoft 365, Azure, Entra ID, Intune, and related services.
• Networking, Server, and Infrastructure Projects: Install, replace, configure, and troubleshoot firewalls, switches, wireless access points, servers, workstations, and related infrastructure.

Requirements

The ideal candidate will have:

• Associate degree in Information Technology or a related field, or equivalent professional experience.
• Four or more years of progressive experience in an MSP, IT services company, internal IT department, or comparable technical environment.
• Experience independently completing technical projects involving Microsoft cloud services, identity, endpoints, servers, networking, infrastructure, migrations, or MSP onboarding.
• Hands-on experience administering and troubleshooting Microsoft 365, Entra ID, Windows workstations, and Windows Server environments.
• Working knowledge of Active Directory, Group Policy, DNS, DHCP, TCP/IP, subnetting, VLANs, switching, routing, VPNs, and wireless networking.

Skills, Knowledge & Expertise

The candidate should possess:

• Strong technical troubleshooting, analytical, and problem-solving skills.
• Demonstrated ability to create accurate technical documentation and diagrams.
• Ability to independently research unfamiliar issues, learn new platforms, manage multiple priorities, and meet deadlines.
• Strong written, verbal, organizational, and client-facing communication skills.

Preferred Qualifications

Preferred candidates will have:

• Experience completing both MSP client onboardings and professional services projects.
• Advanced experience with Microsoft 365, Azure, Entra ID, Intune, Exchange Online, SharePoint Online, OneDrive, and Teams.
• Experience with tenant migrations, email migrations, domain transitions, identity synchronization, and device-joining projects.
• Experience implementing Conditional Access, MFA, identity security, endpoint management, and cloud security configurations.

Physical Demands, Travel, and Work Environment

The candidate should be able to:

• Lift and carry up to 50 pounds, including computers, servers, network equipment, tools, and project materials.
• Bend, twist, kneel, stand, and work in offices, equipment rooms, telecommunications spaces, and other onsite environments.
• Travel regularly to client locations and company offices, with occasional out-of-town, overnight, evening, or weekend work.