IT Support Engineer II, OTS

About the Role

As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across sites in a defined geographical area. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You resolve customer issues in times of crisis to restore operations quickly. You actively expand your scope of knowledge by learning about software design patterns, data structures, AWS technologies, and distributed systems concepts.

Responsibilities

• Troubleshoot difficult IT problems without standard operating procedures (SOPs).
• Plan and coordinate change management (CMs) and CM templates.
• Collaborate with internal teams or vendors to execute projects.
• Lead continuous improvement efforts.
• Audit the quality of work performed and provide constructive feedback when necessary.
• Automate manual tasks; create or improve small tools to enhance team efficiency.
• Serve as the first point of escalation.
• Participate in hiring, training, and development of others.
• Move up to 49 lbs and stand or walk during shifts lasting up to 12 hours.
• Support customers from multiple buildings in the area, as well as remote customers.
• Travel within your local or regional area to support customers.

Requirements

• 3+ years of IT client, server, and network service delivery experience.
• 4+ years of IT systems or relevant commercial production environment experience.
• 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience.
• 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience.
• 4+ years of troubleshooting in a multi-user high-availability environment.
• 4+ years of PC repair, troubleshooting, deployment, and liquidation experience.
• High school diploma or equivalent.

Preferred Qualifications

• 3+ years of supporting a Windows server environment.
• Experience supporting video conference and teleconference equipment.

Benefits

• Comprehensive healthcare benefits starting on Day 1 (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
• Matching 401(k) program.
• Up to 20 weeks of paid parental leave.
• Employee Assistance Program (EAP) and mental health support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and surrogacy reimbursement coverage.
• Sign-on payments and restricted stock units (RSUs).
• Casual dress code (jeans, t-shirts, safety shoes, and at times a neon safety vest).

Pay

Base salary range: $60,700.00 - $106,300.00 USD annually for this position in Kansas City, KS.