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Jobs · Consulting · Washington

IT Support Engineer I , OTS

Amazon · Dupont, WA · 2 wk ago
ConsultingFull-time

About The Role

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high-quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

Responsibilities

  • Network engineering and troubleshooting, data cabling, and systems administration in a variety of software and hardware environments.
  • Ensuring infrastructure networking and computing systems remain available during production hours.
  • Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
  • Managing local technical projects.
  • Maintaining or creating policies, procedures, and processes.
  • Identifying root-causes of operational issues and process inefficiencies.
  • Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
  • Supporting customers from multiple buildings in the area, as well as remote customers.
  • Traveling within your local or regional area to support our customers.

A day in the life:

  • Deploy innovative technical solutions across regional facilities.
  • Provide expert support for hardware, operating systems, and enterprise applications.
  • Think creatively to solve unique challenges beyond standard procedures.
  • Collaborate with global teams to maintain and improve our technology infrastructure.
  • Drive operational excellence through hands-on problem-solving.

About The Team

We are the Nodal Team based out of the south Puget Sound area, supporting several buildings in the region. Join our team of problem-solvers who take pride in powering the world's most customer-centric company.

Requirements

Basic Qualifications

  • 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience.
  • 2+ years of troubleshooting in a multi-user high availability environment experience.
  • 2+ years of PC repair, troubleshooting, deployment, and liquidation experience.
  • 1+ years of IT client, server, and network service delivery experience.
  • 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience.
  • 2+ years of corporate setting Windows, Mac, or Linux Operating systems support experience.
  • 2+ years of supporting and maintaining a corporate network environment experience.
  • High school or equivalent diploma.

Preferred Qualifications

  • 2+ years of computer networking experience.
  • Experience supporting video conference and teleconference equipment.

Benefits

Amazon offers competitive compensation packages including:

  • Comprehensive healthcare benefits starting on Day 1.
  • Matching 401(k) program.
  • Up to 20 weeks of paid parental leave.
  • Casual dress code (jeans, t-shirts, safety shoes, and at times a neon safety vest).
  • Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for Supplemental life plans).
  • Employee Assistance Program (EAP) and Mental Health Support.
  • Medical Advice Line and Flexible Spending Accounts.
  • Adoption and Surrogacy Reimbursement coverage.
  • Paid time off and parental leave.

Pay

USA, WA, DuPont - $25.48 - $41.68 USD hourly. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

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