IT Support Engineer

Roles And Responsibilities

• Provide on-site support full time to one client located in San Francisco, CA
• Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more at other times
• Periodically support clients located in San Francisco, CA and the surrounding area
• Aid both client end users and IT staff with a variety of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more
• Escalate issues and collaborate closely with third-party vendors and other team members to resolve complex client issues
• Conduct Root Cause Analysis (RCA) on more complex client issues for one-time resolution
• Contribute to special internal-facing projects to facilitate the growth of the Support Practice Group

Requirements

• Strong customer service and communication skills
• Minimum of five years of helpdesk support with on-site experience
• Bachelor's Degree in IT or related field or a minimum of 6 years of related work experience in lieu of a degree
• One year of Managed Service Provider experience
• Microsoft certifications and/or related technical certifications are strongly preferred
• Very organized and detail-oriented, with a high degree of accuracy and follow-up
• Strong problem-solving and technical troubleshooting skills
• Experience with document management systems preferred
• Combined industry experience with Windows 11 desktops
• Experience working in a law firm IT department

Benefits

• Family oriented team environment with strong emphasis on work-life balance
• Medical, dental, HSA, life and long-term disability insurance
• 401k with company match
• Phone reimbursement
• Holidays/vacation/sick days