IT Support Engineer

IT Support (Day One)

• Own incoming internal IT tickets — triage, resolve, or escalate with clear communication
• Run employee onboarding and offboarding: laptop provisioning, account creation, SSO/MFA setup, license assignment, and clean offboarding
• Administer our core SaaS stack — user management, group membership, license tracking
• Manage endpoints: enroll devices, enforce MDM/EDR policy, assist with patching and remediation
• Maintain an internal knowledge base of how-tos, runbooks, and FAQs to reduce repeat tickets
• Partner on SOC 1 / SOC 2 audits and customer security questionnaires — gathering evidence, owning specific control artifacts, and helping respond to assessor and customer requests
• Participate in light on-call coverage for after-hours user-impacting issues

DevOps Growth Track (Ramping Over 6–18 Months)

• Learn our cloud environments (we operate across both GCP and Azure) and take on basic IAM, billing, and account hygiene work
• Help administer observability and alerting — dashboards, alert tuning, log queries
• Pick up source control administration and CI/CD troubleshooting
• Get hands-on with internal networking, DNS, and remote-access tooling
• Learn Kubernetes basics — kubectl, pod troubleshooting, deployment workflows
• Become proficient in writing automation in Python (and occasionally C#) for repeatable infrastructure tasks

Required Qualifications

• 3+ years in an IT support, technical support, helpdesk, or systems administration role
• Strong ticket management discipline (Jira Service Management, Zendesk, Freshdesk, or similar)
• Comfortable with macOS administration; working knowledge of Windows
• Strong Linux proficiency — comfortable operating in a shell, navigating the filesystem, managing processes and services, and troubleshooting at the command line
• Solid grasp of identity, SSO, MFA, and modern SaaS administration
• Comfortable writing basic shell or Python scripts
• Excellent written communication — you can explain a fix in plain English and document it for the next person
• Self-directed; comfortable owning problems end-to-end with minimal oversight

Nice to Have Experience

• Hands-on exposure to GCP and/or Azure
• Familiarity with MDM and/or EDR tooling
• Familiarity with Git and modern source control workflows
• Exposure to Kubernetes, Docker, or container concepts
• Some C# experience for Windows/Azure-side automation
• Experience in the energy, fuel, or B2B SaaS sectors
• Central Time Zone (CT) candidates preferred

Physical Requirements

• Ability to sit and work at a desk for extended periods
• Participate in video calls and screen sharing as needed throughout the workday