IT Support Coordinator

Benefits

• Health insurance
• Vision insurance
• 401(k)
• Dental insurance

About the role

The IT Support Coordinator is responsible for supporting the day-to-day technology needs of the Company. This position assists employees with computers, software, phones, printers, user accounts, internet connectivity, and other technology-related issues. The IT Support Coordinator also works with outside IT vendors when additional technical assistance is needed.

Responsibilities

• Provide basic computer and technology support to employees.
• Set up computers, monitors, printers, phones, and other technology equipment.
• Troubleshoot basic computer, software, printer, email, internet, and telephone problems.
• Create and maintain employee email and system accounts as authorized.
• Assist with password resets and multi-factor authentication.
• Set up technology and system access for new employees.
• Disable system access and collect company technology equipment when employees leave the Company.
• Install approved software and routine system updates.
• Maintain an inventory of computers, phones, tablets, printers, and other technology equipment.
• Keep track of equipment assigned to employees.
• Assist with basic network and Wi-Fi troubleshooting.
• Support company telephone and voicemail systems.
• Assist employees with company-approved software and applications.
• Help maintain antivirus, cybersecurity, and other basic security protections.
• Report suspected phishing, malware, unauthorized access, or other cybersecurity concerns to management.
• Coordinate repairs and technical support with outside IT, telephone, internet, software, and equipment vendors.
• Assist with purchasing replacement technology equipment when approved by management.
• Maintain confidentiality of passwords, company information, employee information, and other sensitive data.
• Maintain basic documentation regarding technology equipment, accounts, vendors, and procedures.
• Perform other technology-related duties as assigned.

Requirements

Preferred Experience Experience with the following is helpful but not required:

• Microsoft Windows
• Microsoft 365 and/or Google Workspace