IT Support Coordinator

Essential Dutes And Responsibilities

• Provide basic Tier 1 support for computers, printers, peripherals, applications, passwords, and connectivity issues.
• Troubleshoot network, Internet, wireless, and basic connectivity problems.
• Serve as the onsite point of contact for the MSP, Internet providers, telecom providers, and other technology vendors.
• Provide onsite assistance to the MSP when physical access is required, including moving equipment, connecting cables, power cycling devices, checking connections, and replacing hardware.
• Aid with switches, wireless access points, network cabling, patch panels, network closets, and Internet circuits.
• Support printers, copiers, phones, computers, displays, and other Facility technology.
• Aid with technology needs for Facility events.
• Maintain IT equipment inventory and basic network/telecom documentation.
• Escalate server, security, systems administration, and other advanced technical issues to the MSP.
• Perform other onsite technology-related duties as assigned.

Qualifications

• Strong communication, organization, troubleshooting, and problem-solving skills.
• Ability to work independently and coordinate effectively with outside IT providers.
• Experience troubleshooting computers, printers, mobile devices, and common business applications.
• Working knowledge of TCP/IP, DHCP, DNS, Ethernet, VLANs, switches, wireless networks, and basic network troubleshooting.
• Familiarity with network cabling, patch panels, wireless access points, and telecommunications systems.
• Proficiency with Microsoft Windows, Office, Outlook, and Internet connectivity.
• Ability to recognize when an issue should be escalated rather than making unauthorized system changes.

Education And/Or Experience

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent technical experience).
• Two or more years of IT support, networking, telecommunications, help desk, or similar technical experience preferred.
• CompTIA Network+, Cisco CCST/CCNA, or similar networking experience is beneficial but not required.
• Hands-on experience with hardware/software troubleshooting, user account management, and basic network support.

Skills And Abilities

• Strong troubleshooting and problem-solving skills with a knack for resolving technical issues quickly.
• Clear, professional communication abilities when working with both technical and non-technical users.
• Ability to manage multiple tasks, prioritize tickets, and stay organized in a fast-moving environment.
• Familiarity with IT best practices around security, system maintenance, and user support.

Benefits

• Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

• Location: On Site 5001 Coliseum Drive, North Charleston, SC 29445
• PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.