IT Support Associate II, OTS

About the role

As an IT Support Associate II, you will support the operations team in resolving technical problems within Amazon Operations facilities. This includes handling support requests and procedures across the network, assisting in training new hires, and continuously learning new technologies.

Responsibilities

• Allocate, maintain, and troubleshoot IT equipment used in Amazon Operations facilities
• Handle support requests and procedures across the network
• Aid in training new hires
• Participate in continuous learning of new technologies
• Support customers from multiple buildings in the area, as well as remote customers
• Move up to 49 lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation

Requirements

• Experience troubleshooting integrated and interdependent computer systems
• Experience in a dynamic environment with a high degree of customer service
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
• One or more years of Windows, Mac or Linux operating systems support experience or equivalent experience

Qualifications

• Basic Qualifications: Experience troubleshooting integrated and interdependent computer systems, experience in a dynamic environment with a high degree of customer service, can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, one or more years of Windows, Mac or Linux operating systems support experience or equivalent experience
• Preferred Qualifications: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Benefits

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.

Pay

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.

Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.