IT Support Associate II, Ops Tech Solutions (OTS)

About the role

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.

Requirements

• Experience in a dynamic environment with a high degree of customer service.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
• Experience troubleshooting integrated and interdependent computer systems.
• 1+ years of Windows, Mac, or Linux Operating systems support experience or equivalent experience.

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry-relevant certifications.
• 1+ years of computer networking experience, or experience with network equipment installation and configuration.
• 1+ year maintaining laser printers.

Benefits

• Comprehensive healthcare benefits starting on Day 1.
• Matching 401(k) program.
• Up to 20 weeks of paid parental leave.
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line.

Learn more about our benefits at Amazon Benefits.

Pay

USA, IL, Monee - 23.50 - 37.74 USD hourly
USA, IL, University Park - 23.50 - 37.74 USD hourly

Schedule

Shifts lasting up to 12 hours.