IT Support Associate II, Ops Tech Solutions (OTS)

About the role

OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

Responsibilities

• Allocation, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities
• Handles support requests and procedures across the network
• Affords assistance in training new hires
• Continuous learning of new technologies
• Able to support customers from multiple buildings in the area, as well as remote customers
• Able to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation

Requirements

• Experience troubleshooting integrated and interdependent computer systems
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
• Experience in a dynamic environment with a high degree of customer service

Qualifications

• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications preferred

Skills

• Basic IT troubleshooting skills
• Ability to work independently and as part of a team
• Strong communication and problem-solving skills

Benefits

• Comprehensive healthcare benefits starting on Day 1
• Matching 401(k) program
• Up to 20 weeks of paid parental leave

Pay

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.

USA, TN, Mt. Juliet - 21.15 - 33.99 USD hourly