IT Support Associate II, Ops Tech Solutions (OTS)
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle.
About The Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
Responsibilities
- Allocation, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities
- Handles support requests and procedures across the network
- Assist in training new hires
- Continuous learning of new technologies
- Ability to support customers from multiple buildings in the area, as well as remote customers
- Ability to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation
Requirements
- Experience troubleshooting integrated and interdependent computer systems
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
- Experience in a dynamic environment with a high degree of customer service
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
Preferred Qualifications
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Benefits
- Comprehensive healthcare benefits starting on Day 1
- Matching 401(k) program
- Up to 20 weeks of paid parental leave
- Employee Assistance Program (EAP)
- Mental Health Support
- Medical Advice Line
Learn more about our benefits at Amazon Benefits.
Pay
USA, TN, Murfreesboro - $21.15 - $33.99 USD hourly
Schedule
Shifts lasting up to 12 hours