IT Support Associate II, Ops Tech Solutions (OTS)
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About The Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
Responsibilities
- Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
- Traveling within your local or regional area to support our customers.
- Flexibility with schedule, shift rotation between days & nights.
A day in the life
Every Day Is a New Adventure! From Troubleshooting And Resolving Issues With Existing IT Equipment To Deploying New Technology Solutions, There's Never a Dull Moment. Your Day Might Include:
- Racing against time to get a critical scanner back online
- Setting up new laptops for incoming associates
- Problem-solving network connectivity challenges
- Collaborating with teams to implement technology improvements
- Being the go-to tech expert for our operations teams
No two days are exactly alike, and that's what makes this role exciting and rewarding!
Requirements
- Experience troubleshooting integrated and interdependent computer systems
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
- Experience in a dynamic environment with a high degree of customer service
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
Preferred Qualifications
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service
Benefits
- Competitive compensation packages including comprehensive healthcare benefits starting on Day 1
- Matching 401(k) program
- Up to 20 weeks of paid parental leave
- Employee Assistance Program (EAP)
- Mental Health Support
- Medical Advice Line
Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
Pay
USA, PA, New Stanton - 23.00 - 37.00 USD hourly