IT Support & Applications Specialist II

About the role

The Information Technology Department provides technology tools and support to all employees of Alerus. As part of the IT team, the Support and Applications Specialist’s primary responsibility is to support the technology and applications used by Alerus. Collaborate with IT and the Business Unit in the development, testing, documentation, deployment, ongoing maintenance, and operational support of the technology and applications.

Responsibilities

• Manage day to day application maintenance and support.
• Provide standard technical assistance.
• Develop and enhance utilization of assigned business applications.
• Documentation and backup of applications.

Requirements

• Bachelor’s degree or equivalent combination of education and/or related experience.
• 3-5 years of experience in application management preferred.
• Flexibility with schedule for backup coverage, system conversions, updates, and maintenance.
• Experience working in the financial services industry, preferred.
• Ability to adapt easily to change within a fast-paced environment.
• Ability to travel to any Alerus Financial location to provide training and/or technical support.

Qualifications

• Must have a valid driver’s license and reliable transportation.
• Must be able to pass a background check.

Skills

• Strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite.
• Knowledge of Windows operating systems.
• Experience with SQL databases.

Benefits

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

Pay

Base pay range: $25 - $30 per hour

Schedule

Hours may vary based on department needs and may require occasional evening and weekend work.