IT Support and Help Desk Technician

Santo Domingo Pueblo, located between Albuquerque and Santa Fe along the I-25 corridor, has served as one of the central Indian Pueblos in New Mexico for over 400 years. With over 25 departments and 200 employees, we deliver top-tier services to more than 5,000 tribal members while honoring traditions and work-life balance.

About Our Work Environment

• Friendly staff
• Supportive work environment
• Flexibility
• Community service driven

We offer a generous leave policy totaling up to 54 days off per year, including vacation, holidays, and administrative days. Benefits include affordable medical, dental, and vision plans, a competitive 401k retirement plan, and amenities designed to support work/life balance.

Responsibilities

• Assist in the daily operation of the in-house computer network, including planning, developing, installing, configuring, maintaining, and optimizing network hardware, software, and communication links.
• Analyze and resolve end-user hardware and software problems in a timely and accurate manner.
• Provide end-user training as required.
• Perform first-level problem determination, incident recording, and problem resolution or escalation for Santo Domingo Pueblo staff.
• Provide in-depth procedural and technical network end-user support with a focus on customer satisfaction via phone, chat, email, instant messaging, or other assigned tools.
• Dispatch service requests and escalate issues to appropriate points of contact within the support organization.
• Promote internal education and training.
• Maintain equipment at tower sites, including tower and on-tower equipment (with certification as required).

Requirements

• High School Diploma or GED equivalent.
• Minimum of one (1) year of experience providing technical support, help desk services, or information technology support.
• Proficiency with Microsoft Office 365 applications (Word, Excel, Outlook, PowerPoint).
• Ability to work flexible hours, including evenings, weekends, holidays, and participate in an on-call rotation as needed.
• Tower climbing and rigging certification from an authorized training facility (or obtained within a timeframe established by the department).
• Highly organized and self-dependent.
• Keres language proficiency preferred.
• Must pass a background check and new hire drug screen.
• Valid New Mexico driver’s license with ability to meet Santo Domingo Pueblo liability insurance requirements.

Benefits

• Up to 54 days off per year (vacation, holidays, and administrative days).
• Affordable medical, dental, and vision plans.
• Competitive 401k retirement plan.