IT Support Analyst II

We need to output HTML fragment with sections for headings where there is real content. Use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title. We need to include sections only if posting has real specific content. We have content: Application Deadline, Projected Start Date, 8 hours/day, 260 days/year, Salary Range 16 $27.42 to $37.58/hour. Also JOB SUMMARY, Essential Job Requirements (Qualifications), Skills, Knowledge And/Or Abilities Required, Essential Job Functions, Other Job Functions, Physical Requirements, WORKPLACE EXPECTATIONS, etc. We need to map to headings: About the role (maybe JOB SUMMARY), Responsibilities (Essential Job Functions), Requirements (Essential Job Requirements), Qualifications (maybe same as Requirements?), Skills (Skills, Knowledge And/Or Abilities Required), Benefits (none explicit), Pay (Salary Range), Schedule (8 hours/day, 260 days/year). Also maybe "Workplace Expectations" could be under something else but not a required heading; we could include as a section if we want but headings limited to given list. We could include "Workplace Expectations" as a

under maybe Responsibilities or separate but not a heading. The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use those headings only. We should not invent other headings. So we need to map content to those headings. We have: - About the role: JOB SUMMARY paragraph. - Responsibilities: Essential Job Functions (list of duties). Also Other Job Functions maybe part of responsibilities. - Requirements: Essential Job Requirements (bullet list). Could also include Physical Requirements? Might be separate but we can include under Requirements. - Qualifications: maybe same as Requirements? But we need to avoid duplication. Could combine Requirements and Qualifications? The instruction says prefer a few substantive sections over many thin ones. So we could have Requirements (includes qualifications). But we also have Skills heading separate. - Skills: Skills, Knowledge And/Or Abilities Required. - Benefits: none explicit, so omit. - Pay: Salary Range. - Schedule: 8 hours/day, 260 days/year. Also we have Application Deadline and Projected Start Date; could be placed in a short

maybe under About the role or separate but not a heading. We'll include as a paragraph after About the role maybe. We must remove boilerplate: EEO, equal opportunity, etc. Also remove navigation, cookie, legal, scam-warning, duplicated lines. Also remove "Studies have shown that women..." encouragement text? That's not boilerplate but it's encouraging; it's substantive? It's a statement encouraging applicants; could be kept? It's not a heading; we can include as a paragraph maybe under About the role or separate. It's not required to remove. It's not boilerplate. Keep. Also "Preference will be given to those applicants with work or lived experience with culturally, linguistically and racially diverse communities." Keep. Also "Applicants with culturally diverse backgrounds are strongly encouraged to apply." Keep. Also "Applications must be submitted to Frontline Recruiting and Hiring by the closing date..." That's application instruction; we need to remove application instructions. So remove that line. Also "All employees hired by the District into a position not requiring licensure must be fingerprinted..." That's maybe a requirement? Could be part of Requirements (certifications). Keep as part of Requirements maybe. Also "This employment is considered probationary pending return of the criminal records check..." Keep maybe as part of Requirements. Also "Gresham-Barlow School District recognizes the diversity..." EEO statement; remove as boilerplate. Also "AN EQUAL OPPORTUNITY EMPLOYER" remove. Also "If employee is bilingual, they may be requested to interpret..." That's under WORKPLACE EXPECTATIONS; we can keep as part of Responsibilities or separate but not heading. We need to preserve all substantive information; not invent or summarize away detail. We need to output only HTML fragment, no /, no markdown fences. Let's structure:

About the role

JOB SUMMARY: The IT Support Analyst II position provides front-line and tier 2 technical support to end users on various technical issues and problems relating to hardware, software and peripherals at designated district locations for the purpose of improving student achievement and staff productivity. They are also responsible for responding to, documenting and resolving service tickets in a timely manner. The IT Support Analyst 2 position reports to the Director of Technology Services.

Maybe also include the encouragement text and preference statements as part of About the role? Could be separate

but still under same heading? Might be okay to add another

after. We also have Application Deadline and Projected Start Date, 8 hours/day, 260 days/year. Those could be in a

under About the role or separate but not heading. Let's put them in a

after the summary. Now Responsibilities: Essential Job Functions list. Also Other Job Functions. We'll combine into a

• list. We need to preserve all details; list each function. Let's extract Essential Job Functions bullet points: - Provide exceptional customer service in person, via phone and email as appropriate - Resolve support requests including troubleshooting hardware and software issues - Works to support end-user Help Desk requests for technical support using district technology support tools - Following technology equipment standards set by the Technology Department, generate recommendations for new hardware and software acquisitions - Support the integration of technology into schools and district offices - Deployment, installation and maintenance/upgrades of district owned or managed staff and student technology, including computers, printers, peripheral devices and software in accordance with the needs of the school and the support standards set by the Technology Department - Using standards and procedures set by the Technology Department, help support network connectivity for end users, including troubleshooting problematic physical connections and work to follow Technology Department standards and procedures to ensure a secure network environment - As directed, provide training in the operation and use of systems, computers, and peripheral equipment to school personnel and students - Maintain inventories of technology hardware and software in accordance with district and Technology Department policies and practices - Read, assimilate and translate technical documentation in a clear, meaningful way for non-technical staff and students - Coordinate the procurement of technology equipment, replacement parts, and supplies as needed in accordance with district technology purchasing guidelines set by the Technology Department - Maintain the confidential, proprietary nature of all information maintained on data systems and related to this position - Support all district technology goals, policies and procedures as set by the Technology Department - Work with other Technology Department staff as needed to ensure the effective operation of systems and equipment - Other duties related to the position as assigned by supervisor Other Job Functions: - Provide technology assistance to school or district staff for the purpose of supporting them in the completion of their work activities - Provide pickup and delivery services of computer equipment and software when necessary We'll combine all into one list. Now Requirements: Essential Job Requirements (bullet list) plus Physical Requirements, plus fingerprint clearance, etc. Essential Job Requirements bullet list: - Associates degree in technology or equivalent and periodic training to assure currency of technical skills - Recent Job related experience in computer installation, maintenance & repair, network connectivity support, and computer applications support - Two to five years of recent hands-on experience working in an end-user desktop support role or computer operations support environment as part of a medium or large technology team - Valid Driver's License and evidence of insurability - Criminal Justice Fingerprint Clearance and other district certifications as may be deemed necessary by the Technology Department - Current First Aid/CPR Card Physical Requirements bullet list (from Physical Requirements): - Ability to sit, stand or walk for prolonged periods of time - talk and hear conversations in a potentially noisy environment - use precise control of fingers and hand movement, often in a repetitive motion such as keyboarding - reach for and handle objects - use close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus - Regularly focus on a computer screen - Bending, stooping, kneeling, and lifting and/or moving up to 70 lbs. may also be required on occasion We could combine these under Requirements heading as a list. Now Skills: Skills, Knowledge And/Or Abilities Required bullet list: - Skills to use computer technology, including use of software applications and computer applications - Specialized knowledge in computer repair, printers and related devices, certification in computer repair preferred - Knowledge of computer installation and maintenance, ability to orient others in equipment operations Also maybe include "If employee is bilingual, they may be requested to interpret, translate documents, and/or communicate orally in the second language" from Workplace Expectations; could be under Skills. Also "Maintaining regular and punctual attendance..." etc from Workplace Expectations; maybe not skills but could be under Responsibilities? But we can keep as a separate paragraph under Responsibilities? However we have no heading for Workplace Expectations; we could include as a

  under Responsibilities or as a separate

  after Responsibilities but not a heading. The instruction: Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use those for section headings. It says "Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we should use those headings for sections; we could still add other headings but better to stick to those. We'll not add extra headings. Thus we can include Workplace Expectations content as a

  under Responsibilities or as a separate

  after Responsibilities but not a heading. Probably better to include as a

  under Responsibilities (makes sense). We'll add a paragraph after the list. Now Pay: Salary Range 16 $27.42 to $37.58/hour. Also maybe mention "Salary Range 16". We'll keep as is. Schedule: 8 hours/day, 260 days/year. Also we have Projected Start Date and Application Deadline; we can include in About the role paragraph. Let's craft HTML. We need to ensure we don't repeat job title. Not include. We'll output:

  About the role

  JOB SUMMARY: The IT Support Analyst II position provides front-line and tier 2 technical support to end users on various technical issues and problems relating to hardware, software and peripherals at designated district locations for the purpose of improving student achievement and staff productivity. They are also responsible for responding to, documenting and resolving service tickets in a timely manner. The IT Support Analyst 2 position reports to the Director of Technology Services.

  Application Deadline: In-District Bargaining Unit Members September 25, 2026. If the position is not filled with a bargaining unit member, outside applicants will be considered thereafter until filled. Projected Start Date: Approximately October 12, 2026. Exact date to be determined by the district.

  Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the desired qualifications as described in a job description. We are most interested in finding the best candidate for the job. We would encourage you to apply, even if you don't believe you meet every one of our desired qualifications described. If you are unsure whether you meet the desired qualifications of this position, or how this would be determined, please feel free to contact Human Resources to discuss your application. Preference will be given to those applicants with work or lived experience with culturally, linguistically and racially diverse communities. Applicants with culturally diverse backgrounds are strongly