IT Support Analyst (Hybrid)

About the role

We are seeking an IT Support Analyst to join our team in Plymouth, MN. The ideal candidate will have exceptional time management and organizational skills, and a strong background in the POS, hospitality, grocery, or call center industries.

Responsibilities

• Provide a positive and friendly customer service experience.
• Provide timely updates to the client regarding call status and resolution plan.
• Perform a variety of software installations including remote technician, antivirus, POS software, and change of services (COS).
• Continuous improvement of client support service quality and efficiency.
• Prioritize and quickly access customer information, history analysis, and research internal/external databases to identify and execute resolutions.
• Working with and establishing rapport with vendors.

Requirements

• Minimum of two-year technical degree or equivalent experience in the POS, hospitality, grocery, or call center industries.
• Proficiency with Microsoft Office and Outlook.
• Excellent communication, customer service, and data entry skills.
• Computer software and hardware knowledge.
• Network connectivity and related software experience.
• Experience in retail, grocery, or hospitality industries is a plus.

Qualifications

• Self-motivated and detail-oriented individual.
• Ability to juggle multiple tasks at a time.
• Team player with excellent communication skills.

Skills

• Microsoft Office and Outlook proficiency.
• Excellent communication skills (verbal, written, and listening).

Benefits

North Country offers a hybrid schedule after training completion, true ownership, career growth, and a great balance between fieldwork and office support with travel throughout the Twin Cities area.

Pay

Competitive salary and benefits package.

Schedule

Hybrid schedule available after training completion.

Benefits

Comprehensive benefits package including health insurance, retirement plans, and paid time off.

Why North Country?

Industry leader since 1948, with 75+ years of experience in the grocery, convenience, and hospitality industries. True ownership through our ESOP, career growth opportunities, and a mix of fieldwork and office support with travel throughout the Twin Cities area.

Equal Employment Opportunity Statement

North Country is an equal opportunity employer committed to providing employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, as required by applicable federal, state, and local laws. All employment decisions are based on merit, qualifications, and abilities.