IT Support Analyst

Reports to: IT Manager | Location: Houston, Texas Corporate Office (Onsite)

About the role

Join Venterra Realty as an IT Support Analyst in our Houston corporate office, providing user support for both onsite and remote employees. You will troubleshoot Windows, Microsoft 365, email, Teams, printers, peripherals, onboarding/offboarding, access requests, device issues, and network connectivity while delivering a responsive, customer-focused support experience. This role is ideal for someone who enjoys ticket ownership, face-to-face support, practical problem solving, and exposure to network infrastructure.

Responsibilities

• Monitor, triage, manage, and resolve IT support tickets through Jira Service Management or a similar service desk platform.
• Provide onsite Houston office support and remote support for hardware, software, printers, accessories, conference rooms, Microsoft 365, Entra ID, Outlook, Teams, SharePoint, Wi-Fi, VPN, and general connectivity issues.
• Support onboarding, transfers, offboarding, user accounts, access permissions, shared mailboxes, distribution groups, Teams, SharePoint, Active Directory, Microsoft Entra ID, and Microsoft Intune requests.
• Assist with device management, application deployment, device compliance, equipment ordering, procurement, asset tracking, and documentation.
• Troubleshoot networking issues, including VPN, wired and Wi-Fi, VOIP, firewall symptoms, Internet providers, and UniFi Network infrastructure.

Requirements

• 3+ years of experience in IT support, desktop support, help desk, service desk, technical operations, or a similar role.
• Strong troubleshooting skills with experience supporting Microsoft 365, Entra ID, email, Teams, printers, peripherals, Dell and MS Surface hardware, and user access issues.
• Working knowledge of Active Directory and/or Microsoft Entra ID, Microsoft Intune, endpoint support, software deployment, device compliance, and basic procurement/asset processes.
• Understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN, Wi-Fi, VLANs, and firewall-related troubleshooting.
• Strong customer service, communication, patience, problem-solving, follow-through, and growth mindset; comfortable working onsite five days per week in a corporate office environment.

Skills

• Ubiquiti UniFi Network Camera systems
• Multi-site environment support
• Executive support
• Technical documentation
• Powershell scripting

Benefits

• Competitive base salary and performance bonus.
• Robust health benefits package (Medical PPO, Dental, Vision).
• 401k matching.
• Paid vacation and suite benefits.
• Employer-paid Short & Long-Term Disability.
• Educational Assistance/Reimbursement to support professional development.
• 8 paid hours per year of Volunteer Time Off.
• Access to thousands of employee discounts with BenefitHub.

About the company

Venterra Realty is a growing developer, owner, and operator of multifamily apartments with 90 mixed-use and multifamily communities across 22 major US cities. Over 50,000 people and more than 10,000 pets call Venterra "home"! The Venterra Team is focused on achieving excellence in serving its three major stakeholders: residents, employees, and investors. Venterra has enjoyed tremendous growth and financial success over its 24-year history, driven by the exceptional commitment and dedication of its approximately 950 team members.

Venterra has been recognized as a leading workplace with numerous prestigious awards, including:

• 2025 Best Workplaces in Real Estate™ (US)
• 2025 Best Medium Workplaces™ (US, Fortune)
• 2025 Best Workplaces in Texas™ (Fortune)
• 2025 Best Workplaces™ for Professional Development (Canada)
• 2025 Best Workplaces™ for Inclusion (Canada)
• 2025 Best Workplaces™ for Mental Wellness (Canada)
• 2025 Best Workplaces™ in Canada
• 2025 Best Workplaces™ with Most Trusted Executive Team (Canada)
• 2025 Best Workplaces™ for Young Talent (Canada)
• 2025 Best Workplaces™ in Real Estate & Property Development (Canada)